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"Beautiful hotel and very accessible from train station "

"Beautiful decor, amazing hospitality, cozy room. If you don't feel like dining at the hotel, try the Italian restaurant next to the hotel, it's good."

"我們住日式榻榻米房。沒有人幫我們開床。要我們打電話叫他上來。但只派一個人來。我們是四人一房，最後我們都要幫手。"

"Traveled with my gf and had a terrific time. The futons were amazing to sleep on, the onsen hot and the service pleasant. The experience of wearing yukatas to the breakfast and onsen was something else to say the least. Would recommend! "

"The property is a little bit away from the train station and up the hill, but shuttle is provided between 1 and 5 pm every day for pickup. We arrived later, and decided to walk despite being given the option to have them pick us up by request. Checkin was simple and straightforward, we were given instructions on paper and in English. The hotel is a little older, but meticulously maintained cleanliness made up for it. We stayed only one night, and were pleasantly surprised that “half-board”...

"This is a very luxurious hotel with a nice onsen. Beautiful gardens and incredible view of Mt Fuji if you are on the garden side which I think on the rooms are facing the garden and lake. Nice paths through the trees to the shrine and “downtown” area but don’t plan a run, it’s made of cobblestone type bricks so your ankles would suffer. Shuttle to/from downtown every 20 minutes if you don’t want to walk. "

"Good onsen ryokan. Service and the onsens were amazing. The kaiseki dinner was traditional and good, but wouldn’t say it was exceptional. Area near the ryokan is very picturesque and nice to roam around"

"Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel "

"If I could give more than 5 stars I would! The staff are so friendly and accommodating! It is a little out of the way but the hotel provides a free shuttle to and from the train station and a free hourly shuttle to the nearby town which is absolutely fabulous. The grounds are just beautiful and the view from the room is honestly better than any other vantage point we could find. Thank you so so much!"

"Loved the hotel but using the hot water in the bathroom was a problem. A lot of water was wasted before it became warm to have a shower. "