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"The hotel is beautiful and a nice retreat, but the hotel staff goes above and beyond to make sure you have a wonderful and welcoming experience."

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"It was set in a beautiful, lush area with bus access to many outings in Hakone. The hotel is an older one, with some renovations underway, but our room was big with a private bath fed by the hot springs, a definite highlight. Every dinner and breakfast was unique and flavorful. All of the staff was engaging and respectful. "

"The room is gorgeous with spacious living room. We enjoyed everything, from onsen, kitchen island and the dining area. This is a perfect hotel for relax and enjoying. The only drawback is that there's not much nearby. Also a little unsafe walking from the station, as the hotel is located along the curve road with cars and trucks approaching fast. We ended of calling cab every time since returned in the evening. "

"Staff was attentive, prompt, and kind. I stayed for four nights; one night I had forgotten to book a time slot for the onsen, and they still made sure I had one later in the evening. Above and beyond. Thanks! "

"The service was impeccable. Welcome drink is a nice touch. Room was huge and well appointed. Loved it."

"Our room was awesome with a private onsen. Breakfast was great with lots of choices. "

"Great very nice and beautiful. Good atmosphere "

"Amazing hotel, great staff, wonderful scenery and food"