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"Hakone Airu was unbelievable. Great staff, beautiful room and our dinner and breakfast were delicious. Could not recommend higher "

"Food & service were excellent!"

"Beautiful decor and food was amazing."

"Excellent location and great service!"

"The property is beautiful and well maintained. The onsen was relaxing and the food delicious. The rooms were spacious with a great view and the staff was very helpful. Only snag might be due to translation errors, where when booking it seems as though you are booked for a dinner, but it doesn't actually reserve the meal. Would suggest anyone going here call hotel in advance to make sure they have sinner reservations set up."

"Excellent accommodation and super friendly staff."

"The room was amazing! Our family thoroughly enjoyed our experience here! Wish we would’ve booked for 2 nights. One night was not enough! Would recommend this ryokan! "

"This was one of the most amazing hotels I’ve ever been to and the property was breathtaking!!"