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Hotel Kajikaso

4.0 star property
Boardwalk/promenade ryokan with spa services and a restaurant

Choose dates to view prices

At Hotel Kajikaso, you can look forward to an indoor mineral hot spring (onsen), a terrace, and an art gallery on site. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and 2 coffee shops/cafes.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
The current price is ￥23,844
￥26,729 total
Jan 23 - Jan 24

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Japanese Style Room with 10 tatami mats, River View

Japanese Style Room with 10 tatami mats, River View | Down comforters, free minibar, in-room safe, free WiFi

Japanese Style Room with 10 tatami mats, River View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 37 sq m
  • River view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese Style Room with 12.5 tatami mats, River View

Japanese Style Room with 12.5 tatami mats, River View | Down comforters, free minibar, in-room safe, free WiFi

Japanese Style Room with 12.5 tatami mats, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Shower/tub combination
Private bathroom
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen | Down comforters, free minibar, in-room safe, free WiFi

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Private bathroom
Toilet with electronic bidet
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese Style Room with City View, Half Board

Down comforters, free minibar, in-room safe, free WiFi

Japanese Style Room with City View, Half Board

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Shower/tub combination
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 5
  • 5 Twin Futons

View all photos for B-type Japanese 12 river view standard

B-type Japanese 12 river view standard | Down comforters, free minibar, in-room safe, free WiFi

B-type Japanese 12 river view standard

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Shower/tub combination
Private bathroom
  • 44 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen | Down comforters, free minibar, in-room safe, free WiFi

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 70 sq m
  • River view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen | Down comforters, free minibar, in-room safe, free WiFi

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 70 sq m
  • City view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Twin Room, No Meal

Twin Room, No Meal | Down comforters, free minibar, in-room safe, free WiFi

Twin Room, No Meal

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 7 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View | Down comforters, free minibar, in-room safe, free WiFi

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Shower/tub combination
Private bathroom
  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds and 6 Twin Futons

View all photos for Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen | Down comforters, free minibar, in-room safe, free WiFi

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen | Down comforters, free minibar, in-room safe, free WiFi

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 46 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen | Down comforters, free minibar, in-room safe, free WiFi

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 76 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | Down comforters, free minibar, in-room safe, free WiFi

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hair dryer
  • 108 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

View all photos for Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen | Down comforters, free minibar, in-room safe, free WiFi

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Down duvet
Hair dryer
Spring water bathtub
  • 64 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for River Side - Japanese Style Room With Free Flowing Outdoor Bath

Living area | LCD TV

River Side - Japanese Style Room With Free Flowing Outdoor Bath

  • Sleeps 6

View all photos for River Side - Japanese Style Room 12.5 Tatami Mats

Miscellaneous

River Side - Japanese Style Room 12.5 Tatami Mats

  • Sleeps 6

View all photos for River Side - Japanese Style Room 12 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

River Side - Japanese Style Room 12 Tatami Mats

  • Sleeps 6

View all photos for River Side - Japanese Style Room 10 Tatami Mats

Bathroom | Spring water tub, free toiletries, hair dryer, slippers

River Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5

View all photos for Street Side - Japanese Style Room 10 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

Street Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5

View all photos for Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

Down comforters, free minibar, in-room safe, free WiFi

Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6

View all photos for River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

Down comforters, free minibar, in-room safe, free WiFi

River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6

View all photos for River Side - Japanese Western Style Room With Twin Bed Room

Down comforters, free minibar, in-room safe, free WiFi

River Side - Japanese Western Style Room With Twin Bed Room

  • Sleeps 6

View all photos for Twin Room No View

Down comforters, free minibar, in-room safe, free WiFi

Twin Room No View

  • Sleeps 2
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About the neighborhood

Located in Yumoto, a neighborhood in Hakone, Hotel Kajikaso is near a train station and on the riverwalk. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Fuji-Hakone-Izu National Park and Lake Ashi. Hakone Toy Museum and Kanagawa Prefectural Museum of Natural History are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Hakone travel guide
Map
250-0311, Kanagawa-ken, Hakone, 688 Yumoto Hakone-machi

What's nearby

  • 神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • Hakone Toy Museum
    3 min walk - 0.3 km
  • Tokoan Kumano Gongen
    9 min walk - 0.8 km
  • Tamadare Falls
    9 min walk - 0.8 km
  • Gyokuren Shrine
    10 min walk - 0.9 km

Getting around

  • Hakone Yumoto Station
    5 min walk
  • Kowakidani Station
    10 min drive
  • Haneda Airport (HND)
    104 min drive

Restaurants

  • はつ花そば 本店
    1 min walk
  • 箱根てゑらみす
    4 min walk
  • 茶のちもと
    1 min walk
  • 山そば
    3 min walk
  • 箱根浪漫亭湯本店
    2 min walk

About this property

Hotel Kajikaso

Upscale ryokan near Fuji-Hakone-Izu National Park
Consider a stay at Hotel Kajikaso and take advantage of an indoor mineral hot spring (onsen), a terrace, and an art gallery on site. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast and dinner. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes.
You'll also enjoy perks such as:
  • Free self parking
  • Hot springs on site, 4 meeting rooms, and luggage storage
  • Free newspapers, coffee/tea in the lobby, and a ballroom
  • Guest reviews say great things about the helpful staff
Room features
All 73 rooms feature comforts such as air conditioning and free stocked minibars, in addition to perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with spring water tubs and toilets with electronic bidets
  • Wardrobes/closets, refrigerators, and electric kettles

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￥37,235 total
Jan 29 - Jan 30
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Art gallery
  • Designer stores
  • Hot springs
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • No housekeeping service
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hotel Kajikaso Hakone
Hotel Kajikaso
Kajikaso Hakone
Kajikaso
Hotel Kajikaso Ryokan
Hotel Kajikaso Hakone
Hotel Kajikaso Ryokan Hakone

Frequently asked questions

Is Hotel Kajikaso pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Kajikaso?

As of Jan 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Kajikaso on Jan 23, 2026 start from ￥23,844, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Kajikaso?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Kajikaso?

Check-out is at 10 AM.

Where is Hotel Kajikaso located?

Located in Yumoto, this ryokan is steps from Hakone Hot Springs, Hakone Toy Museum, and Key Hiraga Museum. Tokoan Kumano Gongen and Tamadare Falls are also within 10 minutes. Hakone Yumoto Station is only a 5-minute walk.

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Reviews

Hotel Kajikaso Reviews

8.8

Excellent

8.8

Cleanliness

8.8

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 167 out of 315 reviews
Rating 8 - Good. 103 out of 315 reviews
Rating 6 - Okay. 26 out of 315 reviews
Rating 4 - Poor. 11 out of 315 reviews
Rating 2 - Terrible. 8 out of 315 reviews

Reviews

10/10 Excellent

Chih Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and service; the rooms were clean, well-kept and spacious
Stayed 1 night in Oct 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a super nice hotel. Food was excellent and staff are so nice. We loved our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Kinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Stayed 1 night in May 2025

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Stayed 1 night in Mar 2025

10/10 Excellent

xun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice stuff, clean and vast room, great view and delicious traditional Japanese food.
Stayed 3 nights in Sep 2024

10/10 Excellent

Carlotta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place!!Quiet! Scenic!! The staff was kind respectful and so friendly!! Excellent food!!! I recommend this hotel if you travel to Hakone!!
Stayed 2 nights in May 2024

8/10 Good

JIANING

Liked: Cleanliness, staff & service
Customer service is wonderful, meals are fantastic with traditional Japanese experience. I only hope our room is in better condition as the property itself is quite old.
Stayed 1 night in Aug 2024

10/10 Excellent

Tommy Koh Siong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good onsen ryokan. Service and the onsens were amazing. The kaiseki dinner was traditional and good, but wouldn’t say it was exceptional. Area near the ryokan is very picturesque and nice to roam around
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle-joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic

It was such a romantic place loved every single minute of it. Very comfortable. Food was great, Our private onsen was so relaxing And even though we had a rainy day, it was nice just hanging around in our room and enjoying onsen
Stayed 2 nights in Oct 2024

10/10 Excellent

Cui-Zhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Stayed 1 night in May 2025

10/10 Excellent

Linney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great traditional Onsen experience in Hakone

Had an amazing stay with a really nice traditional Japanese hotel room with futons and a private outdoor hot bath. The hotel staff spoke enough English to be welcoming and helpful. We had the half board so a delicious traditional japanese dinner and breakfast were included. The highlight was having a private hot bath after dinner with sake i bought up the street at Lawsons.
Private outdoor hot bath
Room included both beds and tatamis
Great view of the river from room
Delicious kuroge beer for dinner
Stayed 1 night in Oct 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most zen 24 spent in Japan.

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
Stayed 1 night in Mar 2025

10/10 Excellent

Yasunori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sound of the river flowing and the chirping of birds around Kajika Hotel was excellent. Access to Hakoneyumoto station was also easy and cenvenient. I am planning to stay Kajika Hotel with may family again soon. Thank you .
Stayed 1 night in May 2024

8/10 Good

Cheuk Luen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's value for money. Plenty of shops; cafe and restaurants nearby. Food quality needs improvement. Family room is small for four persons.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is over our expectation but perfectly meet our requirements😊. The price includes breakfast and dinner which is a big plus. The staff is friendly and helpful though the communication may take more time due to language. We successfully arrived our next destination Kawaguchiko by taxi with the great help from the staff.
Stayed 1 night in Oct 2024

6/10 Okay

Andrea

Liked: Cleanliness, amenities
The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Stayed 1 night in Dec 2024

8/10 Good

Savannah Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Stayed 1 night in Apr 2025

10/10 Excellent

Jinsong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the facility and service are top notch
Stayed 1 night in Jun 2024

10/10 Excellent

Alex Eliot

Liked: Cleanliness, amenities, property conditions & facilities
Great hotels, very Japanese style!
Stayed 1 night in Nov 2025

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
Stayed 1 night in Mar 2025

10/10 Excellent

Duyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with great traditional Japanese experience
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Liked: Staff & service

Traditional Japan culture experiences

Good place to stay at Hakone area. Close to station and Main Street.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for the Roykan experience and i got it The food for both dinner and breakfast was great The staff was extremely friendly
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clear room with private onsen Dinner is good , I love king crab very much!
Stayed 2 nights in Jan 2023

10/10 Excellent

William R.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quant spacious ryokan with good kaiseki dinner. Great professional staff.
Stayed 1 night in May 2023