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Hyatt Regency Hakone Resort and Spa

Star Rating
4.5 out of 5

Information

Reviews

4.7 / 5Exceptional
407 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Hakone Gora Park
    10 min walk
  • Popular Location
    Hakone Kowakien Yunessun
    2 min drive
  • Popular Location
    Hakone Open Air Museum
    3 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Deluxe Room, 2 Twin Beds

    Room Amenities

    • Sleeps 5
    • 2 Twin Beds
    More details
  • Room, 2 Twin Beds

    Room Amenities

    • Sleeps 4
    • 2 Twin Beds
    More details
  • Regency, Executive Suite

    Room Amenities

    • Sleeps 5
    • 2 Twin Beds
    More details
  • Room, 2 Twin Beds (Tatami)

    Room Amenities

    • Sleeps 6
    • 2 Twin Beds
    More details
  • Room, 2 Twin Beds, Mountain View

    Room Amenities

    • Mountain view
    • Sleeps 4
    • 2 Twin Beds
    More details

About this area

Hakone

Hyatt Regency Hakone Resort and Spa is located in Hakone's Gora neighborhood. Hakone Shrine and Odawara Castle are notable landmarks, and some of the area's activities can be experienced at Hakone Kowakien Yunessun and Hakone Gora Park. Mishima Sky Walk and Miyagino Hayakawa Breakwater Cherry Blossoms are also worth visiting.

What's nearby

  • Popular Location
    Hakone Gora Park - 10 min walk
  • Popular Location
    Hakone Kowakien Yunessun - 2 min drive
  • Popular Location
    Ōwakudani - 2 min drive
  • Popular Location
    Hakone Open Air Museum - 3 min drive
  • Popular Location
    Pola Museum of Art - 3 min drive

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 15 min walk
  • Tokyo (NRT-Narita Intl.) - 126 min drive

Restaurants

  • Dining Room Western – Restaurant offering French cuisine. Serves breakfast, lunch, and dinner. Reservations required.
  • Dining Room Sushi – Sushi bar offering sushi. Serves dinner. Reservations required.
  • Berce – Fine-dining restaurant. Serves dinner. Reservations required.
  • Living Room – Lobby lounge. Serves light fare daily.

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora, near Hakone Gora Park
3 restaurants, a full-service spa, and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a spa tub, massage/treatment rooms, and conference space. All 80 rooms offer free WiFi and free wired Internet, plus DVD players and LCD TVs with satellite channels. Other amenities available to guests include refrigerators, minibars, and room service.
Hyatt Regency Hakone Resort and Spa offers 80 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, and hair dryers.
Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Microwaves, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.
In addition to a full-service spa, Hyatt Regency Hakone Resort and Spa features hot springs and a spa tub. Dining is available at one of the resort's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.
Event facilities measuring 1141 square feet (106 square meters) include conference space. This luxury resort also offers tour/ticket assistance, multilingual staff, and a garden. A train station pick-up service and a train station drop-off service are complimentary for guests. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.
Hyatt Regency Hakone Resort and Spa is a smoke-free property.
Recreational amenities at the resort include a spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Izumi Spa has 8 treatment rooms. Services include facials, detox wraps, and body treatments. The spa is equipped with hot springs/mineral springs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Renovations and closures

The property will be renovating from 02 September 2019 to 19 December 2019 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the resort will make every effort to minimize noise and disturbance.

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Special check-in instructions

Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation. For more details, please contact the property using the information on the reservation confirmation received after booking.
Dinner is not included in the half board rate plan for children age 12 or younger. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property's dining venues, spa, and indoor mineral hot springs (Japanese-style onsen) will be closed from noon on December 6 through 11:30 am on December 7, 2019 and from noon on December 13 through 11:30 am on December 14, 2019.
Due to the suspension of the Hakone Tozan Railway from the typhoon on October 12, 2019, the property recommends guests arrive using personal transportation or contact the property in advance for public transportation recommendations.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed (service animals welcome)

Payment types at the property

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 4068 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Parking height restrictions apply.

Property is also known as

  • Hakone Hyatt Regency
  • Hakone Resort
  • Hyatt Hakone
  • Hyatt Regency Hakone
  • Hyatt Regency Hakone Resort
  • Hyatt Regency Hakone Hotel Hakone-Machi
  • Hyatt Regency Hakone Machi
  • Hyatt Regency Hakone Resort Spa
  • Hyatt Regency Hakone Hakone
  • Hyatt Regency Hakone Resort and Spa Resort
  • Hyatt Regency Hakone Resort and Spa Hakone
  • Hyatt Regency Hakone Resort and Spa Resort Hakone

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Electric car charging station
  • Limited parking spaces
  • Parking height restrictions apply
  • Free roundtrip train station shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: JPY 4068 per person
  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Hot springs
  • Spa tub

Family friendly

  • Dry cleaning service
  • DVD player
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms
  • Conference space (1141 square feet)

Outdoors

  • Garden

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body treatments
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Electronic bidet
  • Hair dryer

Entertainment

  • Cable/satellite channels
  • DVD player
  • LCD TV

Food and drink

  • Microwave (on request)
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Nearby things to do

Where to eat

4.7

Exceptional

5 - Excellent
289
4 - Good
102
3 - Okay
11
2 - Mediocre
4
1 - Poor
1
4.8
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities

Great services! Facilities are clean and cozy. Good location and environment

Stayed 2 nights in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Couldn't use whole spa due to typhoon damage. Also no advice on near by resteraunts. Prices are high.. but staff attentive and kind

Stayed 2 nights in Oct 2019

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great hotel great service

    Excellent service from the minute we advised the hotel that we were at the rail station They sent a shuttle bus to pick us up from the station it arrived within minutes The rooms were great and the added benefit of complementary drinks including French champagne each afternoon from 4 to 7 pm Was fantastic especially when traveling as an adult family of 4 Close proximity to some great restaurants is also excellent wine the taxi fare around 1000yen The hotel breakfast is good value with multiple options and some cheaper options outside the hotel within a few minutes walk

    Stayed 2 nights in Sep 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Best mountain resort we have ever stayed in.

    Stayed 1 night in Aug 2019

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