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Hakone Airu

4.0 star property
Travelers find tranquility near Odawara Castle at this retreat where mineral hot springs soothe tired muscles and private dining showcases local Japanese flavors

Choose dates to view prices

Located near Hakone Open Air Museum, Hakone Airu offers an indoor mineral hot spring and designer shopping. Enjoy private Japanese dining, high-speed WiFi, a coffee shop, and two hot springs. The staff is praised for their helpfulness.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
The current price is ￥63,072
￥69,679 total
Jun 8 - Jun 9

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About this property

Hakone Airu

  • Upscale ryokan near Hakone Hot Springs
  • Located close to Hakone Open Air Museum, Hakone Airu provides an indoor mineral hot spring (onsen), a terrace, and designer stores on site. For some rest and relaxation, visit the 2 hot springs, and indulge in a massage or aromatherapy. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a coffee shop/cafe and a bar.
  • Additional perks include:
    • Free self parking, valet parking, and extended parking
    • Cooked-to-order breakfast (surcharge), hot springs on site, and an area shuttle
    • Concierge services, a gift shop, and multilingual staff
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guestrooms at Hakone Airu feature comforts such as furnished balconies and air conditioning, in addition to amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Highchairs, baby baths, and children's dinnerware
    • Down comforters and free extra futons
    • Bathrooms with spring water tubs and toilets with electronic bidets
    • 55-inch LCD TVs with digital channels and DVD players
    • Wardrobes/closets, refrigerators, and electric kettles

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Late check-out subject to availability

Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in

Frequently asked questions

Is Hakone Airu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakone Airu?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Hakone Airu on Jun 8, 2026 start from ￥63,072, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hakone Airu?

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Airu?

Check-out is at 10 AM. Late check-out is available for JPY 3300 (subject to availability).

Where is Hakone Airu located?

Located in Yumoto, this ryokan is steps from Hakone Hot Springs, and within 6 mi (10 km) of Odawara Castle and Hakone Open Air Museum. Hakone Gora Park and Hakone Kowakien Yunessun are also within 6 mi (10 km). Hakone Yumoto Station is 10 minutes by foot.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 573 out of 798 reviews
Rating 8 - Good. 140 out of 798 reviews
Rating 6 - Okay. 55 out of 798 reviews
Rating 4 - Poor. 20 out of 798 reviews
Rating 2 - Terrible. 10 out of 798 reviews

Reviews

Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, beautiful place, lovely staff. Very relaxing and enjoyed every moment.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful traditional style hotel, onsen in the balcony, central location, beautiful area close to all the great sightseeing.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cassandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food provided, staff, and ambience were perfect.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lisa and Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Ryokan was outstanding. It was peaceful and stylish while also feeling authentic and very Japanese. We loved the private hot spring bath on our balcony and really enjoyed dressing in kimonos for dinner. I highly recommend this Ryokan
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Room was clean, staff exceptionally friendly, food was amazing. There really wasn't anything to not like. Very much appreciated having a private onsen.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alixandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel. Loved the private onsen and kaiseki meals. Very relaxing! Not far from the station.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Loved the private bath (spa)!
Private bath (spa)
Room we booked
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff were very friendly and the food was amazing. Would stay here again, loved the private onsen.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Amenities were amazing. Loved the private onsen
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was highly incredible. We decided to treat ourselves on this stay, and it was definitely amazing. From the views, the relaxation you gain, the comfort of the bed and tatami mats, and of course the baths. The staff is also extremely attentive and kind. We loved our stay and wish we couldve stayed even longer!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

SHARI

Liked: Cleanliness, staff & service, amenities
The staff was extremely nice and helpful. The hotel itself is beautiful and I loved our private onsen.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone with private Onsen. Excellent location, breakfast and great staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gayathri Devi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hakone Airu was one of the highlights of my trip. The setting is beautiful — I visited on a rainy day and could see cherry blossoms against the mountains while relaxing in the private onsen, which was an incredible experience. The room was spacious and very comfortable, and I slept well on the futons. The kaiseki dinner and breakfast were both good, and I really liked the private dining rooms, which made the experience feel more intimate. The staff were friendly and welcoming, and the property is very well maintained. Overall, a relaxing and memorable stay — I would definitely recommend it.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely. They made our stay so special. They were helpful with our baby who stayed with us as well. Facilities were beautiful and the food was amazing. Loved our stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Beyene

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff are very friendly, the amenities were great, and the location was good as well
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Moezin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent attentive staff. Food quality was Michelin Star for the dinner and breakfast. Open Air private Onsen was the best part of the stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Vivan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly. Great amenities. Private onsen was amazing and food was delicious
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Airu was an awesome place to stay and such a relaxing experience. The rooms are beautiful and the staff were really friendly and helpful. The private onsen on the balcony was honestly insane and easily the best part of the stay. It’s a really cool mix of traditional ryokan vibes with modern comfort. Just be warned it’s a steep climb up there from the station and it’s about 800m walk
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful and the staff is excellent!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Ryokan to stay in Hakone. Conveniently close to the town and the Hakone-Yumoto station. The kaiseki dinner and Japanese breakfast were amazing and the private and public onsens just perfect.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
The staff were incredibly attentive, the private onsen made for a relaxing and magical evening after a tough travel day, and the food was incredible. My only regret was not having more time here.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities
Staff was super nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very kind & helpful, I liked that when we ate breakfast it was in our own little private section. We also got complementary drinks because of our Expedia status. Onsen was a good size for 2 people as well, view was amazing. Loved relaxing here.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service.
Stayed 1 night in Jan 2026