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"Hotel situated at a beautiful location by the lake with a view of Mt Fuji when weather is clear. Nice walk to forest area. We had a spacious room in annex building. Air conditioning could have been better but not a problem. Buffet style dinner at lakeside restaurant was excellent with plenty of choices, although a bit pricey. Hotel staff were friendly and helpful. Free shuttle bus service to station comfortable and punctual."

"Very peaceful and relaxing experience "

"Property is a slight walk from Gora station , make sure you are prepared for rain if you are walking to the property. Overall experience with the place and staff was pretty positive, the only slight issue I have was that there was only 1 coin laundry machine , so you need to be strategic about washing of clothes "

"Excellent place with great view of Fuji. Well equipped. Onsen bath was very enjoyable "

"Hakone Airu was a beautiful and relaxing place to stay at. It was easy to get to from Hakone-Yumoto Station by the bus shuttle. Definitely take the shuttle if you are able to. However, if you walk, it'll take some time but you get to view the onsen city. The staff were very welcoming, kind, and thoroughly explained how the services I booked worked. My sister and I got the dinner and massage package and it was very worth it. The dinner menu was delicious and fresh and we enjoyed every part of it. Our room was very cozy and the private onsen was very nice, with a beautiful mountain view. We loved that they provided yukatas for us both. It was nice to wear them and relax around the whole resort and our room. We also liked that there were two sinks and free toiletry/hygiene products for use. Although we forfeited the breakfast portion due to other conflicting schedules, we are sure it was as good as the dinner. We would definitely come back to this place and spend more time here. "

"Great staff, beautiful property"

"Amazing location, property in front of lake. Amazing experience."

"The room is very big for Japanese style room. Slightly dated but clean. The staff were very kind and helpful with transportation. The only complaint is the use of the onsen. It was very loud with talking and excessive laughing. People were “swimming” in it and going underwater. Kids were running around. It was not enjoyable and felt other guests did not know how to respect or use the onsen. Did not return to the onsen. "

"Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area. "