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Hakone Kowakien TEN-YU

Photo gallery for Hakone Kowakien TEN-YU

Primary image
Pool
Terrace/patio
View from room
In-room safe, blackout drapes, cribs/infant beds, free WiFi

Overview of Hakone Kowakien TEN-YU

Hakone Kowakien TEN-YU

4.5 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
250-0407, Kanagawa, Hakone, 1297 Ninotaira

Explore the area

  • Popular LocationOkada Museum of Art3 min walk
  • Popular LocationHakone Kowakien Yunessun3 min walk
  • Popular LocationHakone Open Air Museum16 min walk

Choose dates to view prices

About this area

Hakone

Hakone Kowakien TEN-YU is located in Hakone. Okada Museum of Art and Hakone Open Air Museum are cultural highlights, and some of the area's notable landmarks include Hakone Ropeway and Hakone Shrine. Hakone Kowakien Yunessun and Miyagino Hayakawa Breakwater Cherry Blossoms are not to be missed.

What's nearby

  • Okada Museum of Art - 3 min walk
  • Hakone Kowakien Yunessun - 3 min walk
  • Hakone Open Air Museum - 16 min walk
  • Hakone Museum of Art - 2 min drive
  • Hakone Gora Park - 3 min drive

Getting around

  • Hakone Gora Station - 2 min drive
  • Kowakidani Station - 15 min walk

About this property

Hakone Kowakien TEN-YU

4.5-star luxury ryokan, walk to Hakone Kowakien Yunessun
Along with a full-service spa, this ryokan has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

The spa is open daily.

Languages spoken

Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's games
  • Children's dinnerware
  • Children's toys
  • Cribs/infant beds (surcharge)
  • Highchair
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Sign language-capable staff
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Guidebooks/recommendations
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 7 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 431 out of 637 reviews
5 - Excellent 68%
Rating 4 - Good. 146 out of 637 reviews
4 - Good 23%
Rating 3 - Okay. 31 out of 637 reviews
3 - Okay 5%
Rating 2 - Poor. 19 out of 637 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 637 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.7/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
It was a very good stay.
Stayed 1 night in Apr 2022

5/5 Excellent

Stayed 2 nights in Mar 2022

4/5 Good

Stayed 1 night in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was attentive and done with a smile although through a mask. The food was fantastic and arranged beautifully on attractive plates. I thought the soy milk nabe was one of the highlights of the set dinner although everything was delicious. The hot spring baths were incredibly relaxing. We went as a family to celebrate our wedding anniversary. I highly recommend Tenyu.
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff even with the limited English speaking. Would book again.
Stayed 1 night in Nov 2021