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Hoshino Resorts KAI Sengokuhara

4.0 star property
This upscale ryokan in the Japanese countryside delivers a perfect blend of natural surroundings and rejuvenating spa experiences

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Travelers find peaceful accommodation at Hoshino Resorts KAI Sengokuhara in Hakone. The ryokan serves local breakfast and offers relaxing spa services that complement the tranquil setting. Guests can enjoy the outdoor public bath and access WiFi from their rooms.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for [Annex] Japanese-style Suite with Outdoor Bath RA2

[Annex] Japanese-style Suite with Outdoor Bath RA2 | Down comforters, in-room safe, individually decorated

[Annex] Japanese-style Suite with Outdoor Bath RA2

  • Mountain view
  • 45 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Annex] Japanese-style Suite with Outdoor Bath RD2

[Annex] Japanese-style Suite with Outdoor Bath RD2 | Down comforters, in-room safe, individually decorated

[Annex] Japanese-style Suite with Outdoor Bath RD2

  • Mountain view
  • 130 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Suite with Outdoor Bath RB2

Japanese-style Suite with Outdoor Bath RB2 | Down comforters, in-room safe, individually decorated

Japanese-style Suite with Outdoor Bath RB2

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 63 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Suite with Outdoor Bath RC3

Japanese-style Suite with Outdoor Bath RC3 | Down comforters, in-room safe, individually decorated

Japanese-style Suite with Outdoor Bath RC3

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 63 sq m
  • Sleeps 3
  • 3 Twin Beds
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About the neighborhood

Located in Sengokuhara, a neighborhood in Hakone, Hoshino Resorts KAI Sengokuhara is in the mountains. Hakone Shrine and Mishima Sky Walk are notable landmarks, and the area's natural beauty can be seen at Ōwakudani and Fuji-Hakone-Izu National Park. Check out an event or a game at Fuji Speedway, and consider making time for Hakone Kowakien Yunessun, a top attraction not to be missed. Visit our Hakone travel guide
Map
250-0631, Kanagawa, Hakone, 817-359 Sengokuhara, Ashigarashimogun

What's nearby

  • 仙石原のすすき草原（神奈川県箱根町）
    Sengokuhara Onsen
    1 min walk - 0.0 km
  • 神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • 仙石原のすすき草原（神奈川県箱根町）
    Sengokuhara Susuki Prairie
    9 min walk - 0.8 km
  • Ōwakudani which includes mountains
    Ōwakudani
    4 min drive - 2.4 km
  • Hakone Venetian Glass Museum
    14 min walk - 1.2 km

Getting around

  • Kowakidani Station
    8 min drive
  • Hakone Miyanoshita Station
    9 min drive
  • Haneda Airport (HND)
    103 min drive

Restaurants

  • 銀の穂
    14 min walk
  • じねんじょ蕎麦 箱根九十九
    9 min walk
  • The Dining 四季彩
    11 min walk
  • レストラン アレイ
    18 min walk
  • CAFE TUNE
    17 min walk

About this property

Hoshino Resorts KAI Sengokuhara

Upscale ryokan near Ōwakudani
Located close to Hakone Kowakien Yunessun and Hakone Open Air Museum, Hoshino Resorts KAI Sengokuhara provides free breakfast (local cuisine) and an outdoor public bath (no minerals). Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • Smoke-free premises, a 24-hour front desk, and an elevator
Room features
All guestrooms are individually furnished, and offer comforts such as air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with spring water tubs and rainfall showers
  • TVs with digital channels
  • Refrigerators, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:00 AM
  • Kaiseki meal

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains

Spa

  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Genkan (entryway)
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Sengokuhara Inn
Hoshino Resorts KAI Sengokuhara Inn Hakone
Hoshino Resorts KAI Sengokuhara Hakone
Ryokan Hoshino Resorts KAI Sengokuhara Hakone
Hakone Hoshino Resorts KAI Sengokuhara Ryokan
Ryokan Hoshino Resorts KAI Sengokuhara
Hoshino Resorts KAI Sengokuhara Ryokan
Hoshino Resorts KAI Sengokuhara Hakone
Hoshino Resorts KAI Sengokuhara Ryokan Hakone

Frequently asked questions

Is Hoshino Resorts KAI Sengokuhara pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hoshino Resorts KAI Sengokuhara?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hoshino Resorts KAI Sengokuhara?

Check-out is at noon.

Where is Hoshino Resorts KAI Sengokuhara located?

Located in Sengokuhara, this ryokan is within 6 mi (10 km) of Ōwakudani, Hakone Kowakien Yunessun, and Hakone Open Air Museum. Fuji-Hakone-Izu National Park and Lake Ashi are also within 9 mi (15 km).

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Reviews

Hoshino Resorts KAI Sengokuhara Reviews

9.6

Exceptional

9.8

Cleanliness

9.0

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 56 out of 67 reviews
Rating 8 - Good. 5 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 3 out of 67 reviews
Rating 2 - Terrible. 0 out of 67 reviews

Reviews

Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities
Excellent place to stay , attentive staff , beautiful room, delicious food and 24 hour reception came in really handy as our flight was super late and we arrived much later than we thought . Our driver was worried there was going to be no one to open the door . The phones were off in their offices as it was after hours but finally we got there and there was someone waiting for us.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and facility. A bit outside of Hakone but a great location for folks who need to stay away from the city and people. The small town/ Sengokuhara is also great - a ton of museums and good restaurants. All walking distance.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to rest and relax.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Yu kai

Liked: Cleanliness, staff & service, room comfort
I would stay here again! So quiet! Good food!
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful stay. The private onsens were our main draw and they did not disappoint. The room itself is huge with a large balcony. The decor is so calming. The shower is lovely. The staff and all the meals were so interesting with wonderful presentation. We loved our stay.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities; calming, modern beauty of the facility; and the attentive service of the staff are exceptional. High recommend.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Carminia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and easy to get around. It was hard to find at first. Staff was so nice.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Mami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is exceptional. All employees are so attentive and friendly. The facilities are spot less. The room is very spacious, and private onsen in the room was very nice.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is even more beautiful in person. No pictures could ever do justice to it. The staff are so kind, timely, professional and thoughtful. The dining experience was outstanding. I had just broken my leg and they assisted me with a wheelchair, extra pillows, ice and even helped me call the hospital because I don't speak Japanese. Overall an oustanding experience and I recommend this ryokan to anyone staying in the area!
Stayed 1 night in Aug 2023
Verified

8/10 Good

Francis

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful Secluded Resort

It was an amazing stay at the Hoshino Resorts KAI Sengokuhara. If seclusion and privacy are what you are looking for, this is the place. The private outdoor onsen was incredible and so was the rest of the room. We had a nine-course pre-set dinner, which was delicious. If you are allergic to seafood, you should let them know ahead of time. The Pirate Ship cruise of Lake Ashi is only minutes away by public bus. There are a lot of restaurants and shops in that area.There was a bit of miscommunication during our checkA-our that delayed us for several minutes. This would normally be okay, but we checked out very early to catch a train and we’re almost late.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Harm P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time for my husband and I staying at a top notch Hoshino resort! The experience of approaching and entering the building is a memorable experience by itself! When we arrived by a taxi at the resort on Nov 14, we are greeted by the staff outside by the gate, and she helps me with my carry-on and lead us to the reception area upstairs with an impressive escalator. The whole space inside the common areas, our assigned room and the garden outside are meticulously fantastic. As an architect myself, I could say the whole place is an amazing architectural experience which heightened your senses! The staff is very courteous and the service is impeccable, which reflects the quality of such a resort. It is without a doubt the best experience for such a highly rated resort! The quietness of the place when experiencing the whole resort from the moment we arrived to incredible dinner and breakfast time, until we checked out, I believe it is due to the well planned and organized space and highest level of staff. From the moment you enter the reception area and waiting for our room to be ready, it is so quiet and peaceful. Our apologies to only give you a 4 star, only to get your attention. The one star is taken off due to the fact that while everything else in our room is impeccably clean, the shower glass doors however was probably unintentionally forgotten to get cleaned, as those glass doors still showed water marks from previous use. Otsukaresamadeshita.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at Hoshino Kai Resort
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and surrounding areas. Slightly out of the way though so to explore the area I would recommend renting a car because taxis can become booked out.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Albo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and very helpful staff. Decent onsen place which you can enjoy relaxation to the max.
Verified

10/10 Excellent

zhong

Liked: Cleanliness, staff & service, property conditions & facilities
Good trips
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! The food was outstanding! Perfection!
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location and sight
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecellent! Would highly recommend!
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Sayuri

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything!
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Xiaowei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 2 nights in Dec 2023
Verified

6/10 Okay

Siu Ting

Liked: Staff & service
Nothing special including food.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Joleen

Liked: Staff & service, amenities, property conditions & facilities
This hotel is exceptional. We absolutely loved staying here and wish we were here longer. The property and staff were amazing. Food amazing. Amenities amazing. Transportation is convenient to the bus lines which is easy within Hakone itself. We opted for taxi from Odawara station to the hotel. Saved us soooo much energy and chaos trying to get on and off the bus with luggage. I want to head back here again with our family. So so so so so amazing
Stayed 2 nights in Mar 2023
Verified

4/10 Poor

John

Liked: Staff & service, property conditions & facilities
We stayed in KAI Kawaji before and had excellent experience. But this time is a disappointment. The staffs were great but dining is underwhelming and disappointing. We stayed 3 nights and each day is getting worse and worse. We booked a massage and didn't show up until I called. Also, we caught a waiter drank from the glass the guest left which was disgusting.
Stayed 3 nights in Feb 2023
Verified

4/10 Poor

Ben

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sharing our experience in the hope others will find the information useful. We spent two nights here. Three key observations. SERVICE Bluntly the service was nowhere near good enough. Throughout the stay. A number of staff were clearly trying their best but it felt like we were being looked after by trainees. Three examples: on arrival we waited for 25 minutes in reception, with no one else waiting, no check outs or other check ins, with almost zero information or updates. The only contact with the sole member of staff was when she came over to us and said 'you have booked dinner for 7.30, it will be very busy, we advise you to re-book at 5.30pm'. We said no thanks, not least as it didn't suit us but also as we'd booked 7.30 many weeks before (as it turned out it was almost eerily quiet at 7.30 ... one wonders whether they were trying to get all guests seated in that single early sitting). She then returned 10 minutes later to ask if we were sure whether we wanted fresh towels every day (bear in mind we hadn't even checked in at this point). We asked to book a cab to the local (Odawara) station on departure. We were told it was 'very hard'. We were subsequently told it was taken care of, but then - over the following 6 hours, including twice at dinner that evening by two different hotel employees - we were asked, 'do you need a cab, today? tomorrow?'. These are the simple things, the small things that should be automatically removed from guests' list of worries. But they wer
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Tibor

Liked: Amenities
Hervorragend
Stayed 3 nights in Jul 2025