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Hoshino Resorts KAI Hakone

Photo gallery for Hoshino Resorts KAI Hakone

Featured Image
Terrace/Patio
Minibar, in-room safe, desk, laptop workspace
Flat-screen TV
View from Room

Overview of Hoshino Resorts KAI Hakone

Hoshino Resorts KAI Hakone

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
250-0312, Kanagawa, Hakone, 230 Yumoto Chaya, Ashigarashimo-gun

Explore the area

  • Popular LocationSounji Temple2 min drive
  • Popular LocationHiryu Falls11 min drive
  • Popular LocationHakone Open Air Museum14 min drive

Choose dates to view prices

About this area

Hakone

Located in Hakone, Hoshino Resorts KAI Hakone is in the mountains and on the waterfront. Notable landmarks in the area include Odawara Castle and Hakone Shrine, and travelers wishing to experience a bit of culture can try Hakone Open Air Museum. Hakone Kowakien Yunessun and Mishima Sky Walk are also worth visiting.

What's nearby

  • Sounji Temple - 2 min drive
  • Hiryu Falls - 11 min drive
  • Hakone Open Air Museum - 14 min drive
  • Hakone Kowakien Yunessun - 14 min drive
  • Hakone Gora Park - 15 min drive

Getting around

  • Hakone Yumoto Station - 4 min drive
  • Kowakidani Station - 13 min drive

About this property

Hoshino Resorts KAI Hakone

Riverwalk ryokan with free breakfast and 24-hour front desk
A restaurant, a 24-hour front desk, and a library are available at this smoke-free ryokan. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, multilingual staff, a garden, and gift shops/newsstands are onsite. All 32 rooms boast deep soaking tubs and offer free WiFi and flat-screen TVs. Guests will also find refrigerators, minibars, and separate bathtubs and showers.
Hoshino Resorts KAI Hakone offers 32 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

This Hakone ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include deep-tissue massages and massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–9:00 AM
  • 1 restaurant

Things to do

  • Hot springs

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Japanese

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Massage - deep-tissue
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 6 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 11 and younger are not allowed at this property; All guests older than 11 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 11 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 32 out of 47 reviews
5 - Excellent 68%
Rating 4 - Good. 9 out of 47 reviews
4 - Good 19%
Rating 3 - Okay. 4 out of 47 reviews
3 - Okay 9%
Rating 2 - Poor. 1 out of 47 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 47 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable trip.
Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.
Stayed 1 night in Feb 2020

3/5 Okay

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
Stayed 2 nights in Nov 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
Stayed 1 night in Jul 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent staff and amenities available. Onset very good
Stayed 2 nights in May 2019