"Exceptional place to stay in Hakone, Highly recommended, a lot of things to do for kids including the indoor water park - only giving 4 out of 5 stars due to early check out times, we requested for 10-15 mins extra but was told we have to pay,
Apart from that an excellent place, will stay again here"
"Exceptional place to stay in Hakone, Highly recommended, a lot of things to do for kids including the indoor water park - only giving 4 out of 5 stars due to early check out times, we requested for 10-15 mins extra but was told we have to pay,
Apart from that an excellent place, will stay again here"
"Amazing hotel in Hakone! Stunning property, staff were lovely! Beautiful spot right on the lake. Would definitely stay here again if we ever come
Back to Hakone"
"Amazing hotel in Hakone! Stunning property, staff were lovely! Beautiful spot right on the lake. Would definitely stay here again if we ever come
Back to Hakone"
"Amazing, modern hotel within walking distance of Gotemba Premium Outlets! Plus, you can enjoy incredible views of Mt. Fuji if you’re lucky enough to catch a clear day."
"Amazing, modern hotel within walking distance of Gotemba Premium Outlets! Plus, you can enjoy incredible views of Mt. Fuji if you’re lucky enough to catch a clear day."
Tsubaki offers the real deal, with time-honored hospitality that is understated. The serene landscape holds the inn, the inn the healing waters and the waters your grateful body.
Tsubaki offers the real deal, with time-honored hospitality that is understated. The serene landscape holds the inn, the inn the healing waters and the waters your grateful body.
J. Thomas
Reviewed December 8, 2012Reviewed December 8, 2012
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service!
The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.
Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service!
The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.
This was the best experience I’ve ever had at a resort or hotel. The facilities are in immaculate condition. The staff was very friendly and helpful. The breakfast and dinners were world class. If I had known how wonderful our stay would be I would have booked several more nights. Im very grateful for a wonderful stay.
This was the best experience I’ve ever had at a resort or hotel. The facilities are in immaculate condition. The staff was very friendly and helpful. The breakfast and dinners were world class. If I had known how wonderful our stay would be I would have booked several more nights. Im very grateful for a wonderful stay.
Gregory
Reviewed September 8, 2024Reviewed September 8, 2024
After the day being slightly hazy and enough so that we could not view Mt Fuji anywhere we were delighted to find on waking up and opening our HUGE picture window that overlooked the lake, FUGI-SAN! right there in full view perfectly clear as the view from our room.
Wonderful Hotel shuttle direct to Odawara station used to leave... If I had known that beforehand we would have also taken it from station to hotel. But we used the transport from our "Hakone free pass" which took alot longer....
After the day being slightly hazy and enough so that we could not view Mt Fuji anywhere we were delighted to find on waking up and opening our HUGE picture window that overlooked the lake, FUGI-SAN! right there in full view perfectly clear as the view from our room.
Wonderful Hotel shuttle direct to Odawara station used to leave... If I had known that beforehand we would have also taken it from station to hotel. But we used the transport from our "Hakone free pass" which took alot longer....
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Irene
Reviewed February 18, 2024Reviewed February 18, 2024
This was such a beautiful hotel. We stayed at some very nice ones during our trip to Japan and this was the most amazing of them all with gorgeous views of Mt Fuji and Lake Ashi. It’s hard to beat sitting in your private onsen with water from a natural hot spring while gazing at Mt Fuji. The room is equipped with every amenity making for a comfortable stay, including very comfy pjs. The fridge is stocked with some drinks and alcohol, at no cost. The large screen projector was great, even if we...
This was such a beautiful hotel. We stayed at some very nice ones during our trip to Japan and this was the most amazing of them all with gorgeous views of Mt Fuji and Lake Ashi. It’s hard to beat sitting in your private onsen with water from a natural hot spring while gazing at Mt Fuji. The room is equipped with every amenity making for a comfortable stay, including very comfy pjs. The fridge is stocked with some drinks and alcohol, at no cost. The large screen projector was great, even if we...
9.99 --> Here's why...
The establishment is immaculate. Unexpected value at every turn with an impeccably hospitable staff. The onsen quality is superb and the kaiseki dinners are exquisite. Everything about the space is conducive to restfulness and relaxation.
The ONE drawback was the massages. They were VERY poor. I expected a high quality massage at a place like this but they contract out MTs who lack skill. My fiancé and I received some of the worst massages we've ever had.
Skip the...
9.99 --> Here's why...
The establishment is immaculate. Unexpected value at every turn with an impeccably hospitable staff. The onsen quality is superb and the kaiseki dinners are exquisite. Everything about the space is conducive to restfulness and relaxation.
The ONE drawback was the massages. They were VERY poor. I expected a high quality massage at a place like this but they contract out MTs who lack skill. My fiancé and I received some of the worst massages we've ever had.
Skip the...
Larry
Reviewed December 27, 2023Reviewed December 27, 2023
We stayed here with our four-year-old and had a wonderful time. They provided child robes and meals and everyone was so kind. Free coffee and tea downstairs and amazing baths in the rooms! Would definitely return.
We stayed here with our four-year-old and had a wonderful time. They provided child robes and meals and everyone was so kind. Free coffee and tea downstairs and amazing baths in the rooms! Would definitely return.
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Anonymous traveler
Reviewed November 27, 2018Reviewed November 27, 2018
We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country.
We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country.
The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a...
The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a...
Sheng Yi
Reviewed December 20, 2016Reviewed December 20, 2016
A beautiful property on Lake Ashinoko with stunning views of Mt Fuji. Extremely close to the rope-way that takes you up to the shrine on the mountain with even more breathtaking views. Lovely rooms, helpful staff. Dining options are limited to the hotel as it is too remote to get anywhere else. Nice outdoor onsen
A beautiful property on Lake Ashinoko with stunning views of Mt Fuji. Extremely close to the rope-way that takes you up to the shrine on the mountain with even more breathtaking views. Lovely rooms, helpful staff. Dining options are limited to the hotel as it is too remote to get anywhere else. Nice outdoor onsen