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"Very attentive, helpful, and nice staff. They are able to help with whatever request you may have. The room is spacious, clean, and beautiful. The private onsen as part of the room was the highlight. We had great views of the mountain and during sunset and sunrise it was just an unbelievable sight. Dinner and breakfast were both amazing, delicious and one of the best meals we had on our trip"

"Everything was wonderful! The service was exceptional, the onset was amazing, food was soooo delicious, and hotel was very clean. LOVED everything! Can’t wait to go back. "

"The Ajisai Onsen Ryokan was an amazing experience. The hotel is small, quaint, peaceful and the Onsen's are fantastic. There are not enough words to describe the staff. Nagi, Namu, Rubi... the Chef, the cleaners were TOP Notch. Stayed for 6 nights and we ordered the 7 course Kaiseki meal for 5 nights. Delicious can't even describe what we ate. We are already planning a trip back to the Ajisai. The one on one Customer Service relationship is a 10 star in our book. Domo Arigato for soothing our souls,"

"It's one of the best hotel I stayed, it's clean and convenient, comfy and modern. I would love to stay here again next time."

"Staff was very kind & helpful, I liked that when we ate breakfast it was in our own little private section. We also got complementary drinks because of our Expedia status. Onsen was a good size for 2 people as well, view was amazing. Loved relaxing here."

"Beautiful room! Hotel staff were very nice and welcoming. Awesome accommodations! Will be booking here again on my next trip to Hakone! 10/10 "

"Whole complex were spotless, modern, and sleek. Only wish we were in the higher floor for even better view."

"Check in was easy and smooth. The room was very clean. The toilet had its own room. Same with the excellent shower. Staff was excellent. They had free lockers where you could keep your luggage until check in time. Our only complaint was that they would not store our luggage after we checked out."

"Nice quiet place to relax with wonderful amenities. The room is spacious and clean. And the hotel is a very short drive to the closest town or a short walk to the closest train station."