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HOTEL ACAO

Photo gallery for HOTEL ACAO

Primary image
Seasonal outdoor pool
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets
View from room

Overview of HOTEL ACAO

HOTEL ACAO

3.5 star property

4.2/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
413-8555, Atami, 1993-65 Atami

Explore the area

  • Popular LocationAtami Castle6 min walk
  • Popular LocationAtami Trick Art Museum6 min walk
  • Popular LocationAcao Forest13 min walk

Choose dates to view prices

About this area

Atami

Located in Atami, HOTEL ACAO is near the beach. MOA Museum of Art and Hakone Ekiden Museum are cultural highlights, and some of the area's activities can be experienced at Manazuru Peninsula and Nakaizu Winery. Acao Forest and Mishima Sky Walk are not to be missed.

What's nearby

  • Atami Castle - 6 min walk
  • Atami Trick Art Museum - 6 min walk
  • Acao Forest - 13 min walk
  • Atami Sun Beach - 2 min drive
  • Omiya’s Pinetree / Statue of Kanichi and Omiya - 2 min drive

Getting around

  • Yugawara Station - 7 min drive

About this property

HOTEL ACAO

3.5-star spa hotel near Atami Castle
This hotel features 2 restaurants, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and a free area shuttle are also provided. Additionally, massage/treatment rooms, a seasonal outdoor pool, and conference space are onsite.
HOTEL ACAO offers 100 air-conditioned accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations with deep soaking bathtubs, toilets with an electronic bidet, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

The spa is open daily.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (JPY 1000 per night)
  • Wheelchair-accessible parking available
  • Free area shuttle

Food and drink

  • Local cuisine breakfast available for a fee daily 7:30 AM–9:00 AM: JPY 2750 for adults and JPY 1650 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Hosted evening meal available daily for a fee of JPY 8250

Things to do

  • Hot springs
  • Seasonal outdoor pool
  • Spa services

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space
  • Meeting rooms - 2

Outdoors

  • Garden

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Thalassotherapy
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Deep soaking bathtub
  • Electronic bidet
  • Private bathroom
  • Shower/tub combination
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Desk
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: JPY 2750 for adults and JPY 1650 for children (approximately)
  • Uncovered self parking fee: JPY 1000 per night
  • Hosted evening meal: JPY 8250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The seasonal pool will be open from July to August
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Royalwing Atami
Royalwing
Royalwing
HOTEL ACAO Hotel
HOTEL ACAO Atami
HOTEL ACAO Hotel Atami

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 9 out of 18 reviews
5 - Excellent 50%
Rating 4 - Good. 6 out of 18 reviews
4 - Good 33%
Rating 3 - Okay. 1 out of 18 reviews
3 - Okay 6%
Rating 2 - Poor. 2 out of 18 reviews
2 - Poor 11%
Rating 1 - Terrible. 0 out of 18 reviews
1 - Terrible 0%

4.1/5

Cleanliness

4.2/5

Staff & service

3.6/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Dec 2018

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Very nice but overpriced hotel
Staff is friendly, rooms are clean and spacious. However, the hotel is showing its age, and is expensive for the price. The food was good, but they ran out of seats at the Japanese restaurant (dinner was included) and had no choice but to eat the French meal course. Not the first choice, but the food was still good. The location has nothing around, but they have a shuttle from the hotel to Atami Station, which was very helpful. However, not much space for luggage. Lastly, the morning sunrise was amazing which made it worth it!!
Stayed 1 night in Jul 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastique

5/5 Excellent

Stayed 1 night in Mar 2022

4/5 Good

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2020