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Hakone Hotel

Photo gallery for Hakone Hotel

Featured Image
LED TV, fireplace
View from Room
Free minibar items, in-room safe, desk, laptop workspace
View from Room

Overview of Hakone Hotel

Hakone Hotel

4.0 star property

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
250-0521, Kanagawa-ken, Hakone, 65 Hakone Hakone-Machi, Kanagawa

Explore the area

  • Popular LocationHakone Ekiden Museum3 min walk
  • Popular LocationHakone Checkpoint Museum5 min walk
  • Popular LocationLake Ashi1 min drive

Choose dates to view prices

About this area

Hakone

Located in Hakone, Hakone Hotel is on a lake. Hakone Open Air Museum is a cultural highlight and some of the area's popular attractions include Hakone Kowakien Yunessun and Mishima Sky Walk. Looking to enjoy an event or a game while in town? See what's going on at Odawara Arena, or consider a night out at Fujisan Juku no Mori Ampitheater. Take an opportunity to explore the area for water adventures such as kayaking.

What's nearby

  • Hakone Ekiden Museum - 3 min walk
  • Hakone Checkpoint Museum - 5 min walk
  • Lake Ashi - 1 min drive
  • Tamamura Toyoo Life Art Museum - 2 min drive
  • Hakone Kurakake Golf Course - 3 min drive

Getting around

  • Kowakidani Station - 9 min drive
  • Hakone Gora Station - 10 min drive
  • Haneda Airport (HND) - 80 min drive

About this property

Hakone Hotel

4-star lakefront hotel near Lake Ashi
2 restaurants, a bar/lounge, and a meeting room are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a garden, and a front-desk safe are onsite. All 49 rooms boast fireplaces and offer free WiFi and LED TVs. Refrigerators, minibars (stocked with some free items), and hair dryers are among the other amenities available to guests.
Hakone Hotel offers 49 air-conditioned accommodations with fireplaces and minibars (stocked with some free items). LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee daily 7:30 AM–9:30 AM: JPY 2800-2800 for adults and JPY 650-1500 for children
  • 2 restaurants
  • 1 bar

Things to do

  • Bicycle rentals
  • Hot springs

Family friendly

  • Free cribs/infant beds
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Languages spoken

  • English
  • Japanese

Business services

  • Meeting room

Outdoors

  • Garden

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature (Fahrenheit) - 106
  • Massages

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • LED TV

Food and drink

  • Free minibar (some items)
  • Refrigerator

More

  • Desk
  • Fireplace
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staff will greet guests on arrival
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Renovations and closures

This property will be closed from December 1 2021 to April 30 2022 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between JPY 2800 and JPY 2800 for adults, JPY 650 and JPY 1500 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 226 out of 507 reviews
5 - Excellent 45%
Rating 4 - Good. 201 out of 507 reviews
4 - Good 40%
Rating 3 - Okay. 63 out of 507 reviews
3 - Okay 12%
Rating 2 - Poor. 14 out of 507 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 507 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
On the conditions it stated that tattoos may not be allowed but then when I got to the bath house there was a warning that those with tattoos will be removed from the premises. This type of rule his old fashioned and out of date. In most prefectures tattoos are now allowed but still are not in this hotel. Sad.
Stayed 1 night in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location and have a beautiful view of lake from our room! Staffs are very friendly, we have good breakfast and Franch dinner too. The room phone is not working, and the bathroom water leaking while shower. Need more maintenance care.
Stayed 2 nights in Nov 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
It was amazing! Friendly staff, who spoke English very well (which we appreciated).
Stayed 2 nights in Sep 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and warm hotel staff
Staff were very helpful with our baggage when we arrived and even as we depart. They are helpful in providing information around the area. The room was a little too warm in the afternoon and there wasn't a faster way to cool it down, but it encouraged us to proceed with our outdoor plans quickly.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019