Find hotels near Cenote Cristal, Tulum from ￥7,354

"Staff was amazing. Very clean resort too"

"What can I say except WOW! Our group had an incredible vacation! The service was top notch. From Rulo, Gustavo, Patty and Kaleeb. And thank you to all the staff members. The food was absolutely delicious. I can’t wait to plan another Trobbu vacation."

"We had an great stay in Tulum. From the moment we booked, Lupita was extremely communicative and helpful, making the entire process seamless. She also connected us with some amazing local contacts who really elevated our trip.Doris and Sergio handled our transportation and made getting around easy and stress-free. Doris also took us on a cenote tour, which was such a fun and memorable experience.The in-home services were outstanding. Marcelo prepared a delicious breakfast and an amazing taco dinner that everyone loved. We were also able to arrange for massage therapists to come directly to the house, which made for a perfect, relaxing day. And Josue, the bartender, crafted some seriously great drinks that kept the good vibes going.The location had a great coffee shop and taco spot just a short 15-minute walk away."

"It was a beautiful property and made my wife a happy little boy"

"Had the best birthday trip. The staff were amazing and very reliable. Beautiful villa and amazing atmosphere"

"Oh man, I wanted to like this place. I wouldn't support this hotel or any affiliated hotels after my stay here. 5 stars hotel? No not at all. Imagine not sleeping your first night of traveling, because the jets were soo loud it sounded like they were draining the entire pool. I kindly asked them to turn off because of the sound, they stated that they do that at midnight. Midnight, 2am, 4am, 5am still on. I mentioned this to the front desk they had the maintenance team look at the issues. I didnt want to be the person constantly complaining however, there was no hot water in the shower. They came and "fixed", then I had about 2 mins of really hot water before it went extremely cold. Imagine washing your hair and having to finish that in freezing water. Lol I jumped in our room pool, that was also freezing. At the end of our stay, I was glad I was leaving. The beds are hard, there were many issues, and yeah the staff is friendly and super nice. Nothing to do with them, its about the amount of money you spend and not get a night's rest or a warm shower. I chose this hotel because it was away from the busy beach, I wanted rest. I didn't get that. At the end they wanted to give me 20% off my 1 tab of food and massage as a courtesy for my inconvenience. However I had to sign a letter saying I couldn't leave a review. I kindly declined because sharing this experience was more important to me. They dont deserve my business. And I would never go back."

"Not able to use the air conditioner. It is automatically scheduled. Road to location is dirt road, road inside complex is also dirt road. Complex is in the middle of of nowhere, no taxis pass by. Had trouble with Wi-Fi. Did not received the name of building only 103, but all buildings have a 103 apartment. We were trying to get in the wrong apartment and the owners got upset, because of lack of information."

"Beautiful modern decor and clean, with exception of spider webbing in living area spaces and bedrooms. "

"Fantastic boutique hotel located just outside of downtown Tulum (very jungle feel). About 15 min drive to Tulum Beach area. Adults only location with a fun rooftop bar/DJ! Rooftop pool (we never used this, but it was pretty). The in-room bar was always stocked with beer, wine, waters, juice, and snacks for purchase. Pay the extra to stay in a room with the furnished patio/balcony!! BEAUTIFUL! The tub on the balcony was amazing. The staff are super friendly, but you will need to use some translator apps while there if you do not speak Spanish. The front desk set up taxi rides, gave recommendations for restaurants, etc. The food was fine, but we did not eat there often. The location was perfect for us as we wanted to explore Tulum/LaValetta and we did! Rent an ATV on your first day and you won't regret it. We did a lot of walking the 1st two days...Taxi rides are EXPENSIVE. This hotel was with 10-15 minutes of several Cenotes/Parks easily accessable by ATV. Negatives: No elevator. We chose a room on the 4th floor, but we needed the exercise! (It was worth it for the views of the sunrise/sunset!) The room (while on the smaller size) had everything we needed including a very comfortable bed and was well decorated. The shower was amazing! This experience taught us that staying in boutique hotels in Tulum is WAY better than an all-inclusive experience if you want to get a feel for the real local hangouts, community, and the real Tulum vibe! Less expensive too! "