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"I would stay here again 1000x. Just need to rent a car or bike to get to the strip area. Taxi’s are a killer"

"This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off. The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe. The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock. Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point. The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless. The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing. This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere"

"The property is beautiful, rooms are spotless and pool is amazing. We rarely left the hotel since it was so warm and cozy."

"Good love everything about it"

"Amazing hotel with a private cenote, a little piece of paradise away from the busy street. Very serene place to enjoy a great DJ during the day, reading by the cenote, enjoying good (however pricey) food and drinks. The low point… we lamented being given a premium room with a view on abandoned structures that ruined the experience. Tried to change our room but the hotel management was totally deaf to our request, and only offered to upgrade us at a cost $65/night when we were already paying in excess of $300… so they left us with a very mixed feeling…."

"Edgar and Andrea all the staff are great Portofino had the best food seaside grill worst food. The cabana concierge was very good just wish the ocean had less Algea "

"I loved this hotel; it met all my expectations!"

"Best resort ever!!! Pure luxury. Staff excellent"

"Had an amazing stay at MIA. The location is perfect—right on the beachfront—with a great-sized pool and genuinely friendly staff (special shoutout to Anna!). One of the highlights was the beachside massage setup—super relaxing and thoughtfully done. Our room had stunning views of both the ocean and pool, and falling asleep to the sound of the waves was just incredible. The bathroom was spacious and laid out well. Overall, such a serene and memorable experience—I’d absolutely come back."