Find hotels near Playa Ruinas, Tulum from ￥5,368

"We just checked out today and wanted to give a review, especially after seeing lot of negative reviews. We were contemplating cancelling but decided to come anyways 1) Room service in building 3: after seeing all the terrible reviews, our experience was opposite! When we first checked in and they told us we were in building 3, we thought oh great, here we go. Nope - we ordered room service multiple times through the app, and we always got it ahead of schedule! We ordered at peak times too 2) Theft: We left all our electronics out in the room and had our passports and money and wallet in the safe at all times and had nothing stolen 3) I can’t even tell you how amazing the food was - Jasmine was our favourite, both for the preferred breakfast and supper! We didn’t get sick once and couldn’t believe how amazing the food was 4) We were hearing from others who were in building 1 that they kept getting notes under their door and hounded for the timeshare presentation, but we were in building 3 - they asked us once at check in, we said no, and was never asked again. Nothing under our door. At one point our door didn’t close all the way, so it was slightly opened and we immediately received a courtesy call letting us know. If we didn’t answer, they assumed we were out of the room and were going to close it for us. We were on our way out anyways and when we left, the guard was standing outside our room. Top tier service! "

"Good location for park and ruins"

"Wonderful place for healing and rejuvenation "

"Great location. Loved biking around the area. over to the national park and beach there and centro"

"I know I booked a breakfast with this hotel but was advised otherwise at check in. There is little one can do at this point but I have learnt a valuable lesson to screenshot the booking on Expedia in future. Other than that the hotel had great facilities. It did feel a bit isolated at night as there is no street lights into town."

" Very good for the price I paid"

"Clean room and happy staff "

"Our stay was absolutely perfect! The room was spotless and comfortable even better than the description and pictures. We both had a blast going to the tulum ruins and having a light breakfast everyday by the ocean. Staff was super nice and accommodating. Hands down one of my favorite trips ever thanks to Villa pescadores. "

"It’s a good hotel but could be cleaner."