Find hotels near Cenote Calavera, Tulum from ￥7,064

"Great and helpful staff! Enjoyed the pool a lot at the sunset "

"Towel for beach are not available. Bring them or buy. Coffee lovers should walk to the racket club 4 minute walk. "

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."

"Maybe I should preface this by saying I don’t usually do resorts. But this stay made me realize I never want to again. The check in process was excruciatingly long. I was tired and jet lagged and asked repeatedly to just get to my room and they kept asking to sign me up for events for discounts. I just wanted to lay down. While I was there I was harassed when I was at the pool by staff about my room number and my last name. Then to confirm my room number and confirm my last name. I just told you. I then watched the staff members walk around the resort and not ask anyone else for that information. I saw them later and asked them why I was asked and they said they asked everyone. I didn’t see that at all. Bartenders were great. Maids a turndown service was great. So many rules, maybe if you don’t plan on leaving the resort this would be a good stay. I left every night to explore and getting in and out is such a pain. Checking out is a pain. You need a ticket to give to a cab driver to prove you checked out. Just way too much. Again I’m not a resort kind of person. If you are maybe you’ll enjoy this one. It’s not for me. "

"Amazing and everything was excellent "

"Clean room, air conditioning and fan worked well, hot shower was wonderful after a long day at Jaguar Park which was a 10 minute walk from the hotel! Staff was extremely helpful in giving directions and helping us find affordable transportation. "

"Breakfast was good. Beautiful and comfortable boutique hotel. Very clean. Staff was friendly and helpful. Loved it!"

"In Yucatan for a month - this was the best spot we stayed during our trip. Amazing rooftop terrace and kitchen! Love it."

"Room clean, a/c was good. We were on the ground floor so back door lead to private jungle with a hammock. The staff is friendly and accommodating. Limited parking so get there early if your driving but they will direct you to close alternative parking spots if needed. Overall 9/10. Very cool place. "