トゥルム ホテル

「El hotel se encuentra en buenas condiciones pero hay zonas que están en reparación, te puedes encontrar gente pintando las entradas de las casas o reparando los techos de los restaurantes. El personal de los restaurantes fue muy atento y servicial a excepción del restaurante del lobby bar. Pedí algo y el mesero me dijo puedes pararte a pedirlo a la barra cuando la barra estaba llena por qué había gente de una convención que no pude hacer sus actividades por la lluvia, en general los meseros del...

「Great experience」

「- Excellent customer service - Good options for food - More if a relaxed vibe than a party setting - Lots of beautiful wild life to observe. - Need more guest entertainment/evening shows - Lower room I was first given had an overwhelming mold smell and I had to be moved. Moved to a nicer upper unit and they were kind about it but if you smell mold, move. They tried to tell me it was normal but started to feel sick when in the room. - I would still 100% go back back because of the beauty of the...

「Secrets was clean, staff were very helpful and friendly, the pools were beautiful and there was always entertainment happening. The quiet pool was calm and relaxing if you wanted a more serene setting. The food was great and we never had to wait long at the restaurants. And if you are looking for a a late night the DJ in the lounge was so much fun! Great place for couples to relax and reconnect.」

「Excellent staff, attention and service. The beach is unusable, closed everyday, because of the Sargaso (algae).」

「建物トイレ、全て綺麗で満足でした」

「Good」

「Did not meet expectations or the price」

「El hotel más bonito en el que he estado. El servicio y atención de cada uno de los integrantes simplemente excepcional. En Mayo nos tocó Sargazo y no pudimos disfrutar de la playa ni un solo día. Aún así planeamos regresar pronto. Es un poco triste que casi no haya turistas mexicanos en el Hotel.」

「Nice experience」

「The room was beautiful. I loved our private little pool. The hotel isn’t very convenient if you don’t have a car. Taxis can get very pricey without one. The shared hotel pool is very nice too. I would stay here again if I have a car rental to get to the hotel zone area.」

「Beautiful place, plenty of activities, only thing you need to inform guest of another housekeeper coming later in the day after 9pm the guest should be asked if service is needed no be surprised by someone coming into the while in bed」

「The Room was stunning and the food was delicious」

「Beautiful resort.」

「Great service great experience」

「We stayed in a Teepee on the beach- used the public bathrooms. The public bathrooms were gross but all public bathrooms are- bring disposable toilet covers/witch hazel/wipes/hand sanitizer/etc. There is an option to stay in a teepee by the bathrooms. I could not recommend against that enough/ it smells horrible down there :) The teepee on the beach was so nice. It seemed like we were the only ones staying in those ones. There was this nice little area right outside of it with beach chairs and...

「We celebrated our 25th anniversary with a seven day trip to Tulum. The Alaya was a great place to stay. The staff is courteous and friendly. The rooms are spacious and well maintained. The location is quiet but within walking distance of amenities. We enjoyed our stay and highly recommend this hotel.」