There are bugs in the room. The pool water is dirty, and there is a lack of consideration for guests; it seems the hotel is only focused on making money. It is not worth the price. I recommend not going.
yuseok
2026 年 4 月に 1 泊滞在
10/10 (非常に良い)
Rick、Halifax
2026 年 3 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We absolutely love Una Vida—so much so that we’ve spent our last two March Break vacations here. It’s a beautiful, tranquil oasis on the edge of town, with a stunning property and exceptional staff.
My wife especially enjoyed the daily morning yoga, while our son looked forward to relaxing by the pool in the evenings. The atmosphere strikes a perfect balance between peaceful retreat and easy access to everything Tulum has to offer.
The staff truly make the experience. They are incredibly helpful—whether it’s booking beach clubs, recommending restaurants, or simply making you feel welcome from the moment you arrive.
A great added bonus is access to their two sister properties (both adults-only), which guests can also enjoy.
We highly recommend Una Vida and look forward to returning again.
Rick
2026 年 3 月に 7 泊滞在
10/10 (非常に良い)
Cindy
2026 年 3 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Magnifique hôtel avec un service impeccable et une décoration et un environnement unique digne d'un rêve.
Le personnel est aux petits soins.
Petit bémol : juste dommage que toutes les prestations de l'hôtel soient payantes et un petit peu chères.. sinon nous aurions profités bien plus de l'hôtel et de ses commodités.
Cindy
2026 年 2 月に 8 泊滞在
10/10 (非常に良い)
John
2026 年 1 月 24 日
John
2026 年 1 月に 4 泊滞在
10/10 (非常に良い)
Thomas
2026 年 1 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were amazing, so attentive and helped to book a few trips which turned out to be highlights of our holiday. The room was spotless and throughly cleaned every day, couldn’t fault it. It was a 20 min walk from centre but we didn’t mind that, as it felt like a quiet oasis away from the noise. Having access to Bardo and Milam pools was an added bonus as both had better pools and food than Una Vida (but Una Vida is half the price!) - would 100% recommend to anyone.
Thomas
2026 年 1 月に 10 泊滞在
10/10 (非常に良い)
Sarah
2026 年 1 月 19 日
Sarah
2026 年 1 月に 1 泊滞在
10/10 (非常に良い)
Ilyse
カップルで旅行
2026 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a lovely time at Una vida. We had reserved the one bedroom suite via Expedia in which photographs had shown a bathtub however our suite did not have a bathtub. We inquired with the staff and the following day we were switched to another one bedroom suite which did have both the shower and a bath as we had been looking forward to. Other than this, the room was excellent, very clean. The staff were very attentive and kind. The best part is the yoga type classes available at Bardo at no extra cost. We visited late December and thus seemed less busy at this time so the complex was quiet. The pools are lovely particularly the accessible Bardo pool. We had a wonderful stay and would recommend Una vida if your looking for a relaxing stay in walking distance of downtown Tulum.
Ilyse
2025 年 12 月に 4 泊滞在
8/10 (良い)
Takeshi
2025 年 12 月 27 日
Takeshi
2025 年 12 月に 2 泊滞在
10/10 (非常に良い)
Tony
2025 年 12 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just away from centro, but an easy walk.
Tony
2025 年 12 月に 7 泊滞在
10/10 (非常に良い)
Kaitlyn
グループ旅行
2025 年 12 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a lovely 5 night stay at Una Vida! The staff was were exceptional and took great care of us. Thank you!