マロマ ホテル

「最高のハネムーンになりました！ また訪れたいです！」

「Amazing! Great food! Great staff (so helpful, and always available), absolutely gorgeous beach! Best place ever!」

「Beach is not the best, but everything else is superb! Somewhat overpriced. Staff could do better at communicating with restaurants,」

「Service, food and property were stellar. 」

「We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our...

「They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!」

「Absolutely wonderful place! Beautiful, relaxing, and everything smells so good! My only complaint is the pool is unheated! My 2.5 year old had purple lips within 10 minutes of playing in it in 80° weather. The pool largely remains empty, as it’s just too uncomfortable.」

「レストランのサービスが酷く、飲み物を頼んでも最低30分は待つ、スプーンは最後まで持って来なかった。 滞在5日間ずーっとこの調子でした。ルームサービスもオーダーしたのに来なかったし、アメニティも来ない。全てが酷くて、ストレスだけが残った。キッズルームがあったので選んだけど、クリスマスイブには十分なスタッフがいないので予約制だと断られた！その前日にキッズルームを利用してたのに説明無し！腹が立って抗議したら あなたの英語が分からないと無視。同じ事をコンシェルジュに言ったら謝罪があったけれど とにかく酷いです！ 唯一良かった事はホテル併設のウォーターパークが無料で利用出来た事。」

「One of the best trips we had done in the Caribbean this trip was #10 #1 to Cozumel. Scuba diving was really good all the staff was helpful specially Victor with cleaning and helping fix a problem I had with my gear. Coaky and Pueblo were great dive masters. Food was ok at 2 of the restaurants other 2 were good just pricey for what they are we did half food on resort other half took a taxi to town. Would advise going day one to mega store and getting some extra drinks beer and snacks for room was...

「Terrific stay. The staff is numerous and welcoming, ready to help you with anything you need. Just decline the timeshare presentation offer and not your stay. Excellent food, perfect facilities....we couldn't even hear the construction next door. Will stay here next year. 」

「オールインクルーシブ対応の割にはコスパ最強だと思う。 今回こちらに宿泊した理由がアイアンマンレースに参加する為に日本から来ましたが大会当日も4時から朝食があったりして凄かったです。　私はまさか大会当日に朝食があるとは思わず適当に食べてしまいました。」

「We had a city view room and it was gorgeous. Large balcony surrounded by palm trees.」

「Overall, the hotel is beautiful, clean, and feels very safe. The facilities are well maintained, and everything looks amazing. However, the customer service for the rooms was very disappointing. Staff would knock on the door constantly without respect for privacy, which made it hard to relax. The biggest issue was with the “unlimited restaurants.” During my 4-day stay, I tried to book more than 5 different restaurants, and none ever had availability. It felt like they were offering something...

「Expensive for what you get; the facilities are not even new. Breakfast included, but 50,000 yen for two people for two nights is overpriced. The food isn’t particularly good either. I’ll never stay here again. This area doesn’t even have Uber, and taxi drivers try to rip you off. I’ll never visit again.」