Puerto Libre is in a great location, quite clean, and very reasonably priced. Overall, the property itself was a pleasant place to stay.
Unfortunately, I had a concerning experience related to luggage storage and staff conduct.
After checking out, I needed to store my suitcase, which contained my passport and laptop. The hotel’s luggage storage area was unlocked and easily accessible from the public street, so I did not feel comfortable leaving these items there. Instead, I arranged to store my suitcase in a friend’s locked guest room; she was staying at the hotel for an additional night.
Later in the day, when I attempted to briefly go upstairs to retrieve my own suitcase, front desk staff raised their voice at me and refused access. No escort or staff assistance was offered. As a result, I was denied access to my passport in a foreign country, despite having chosen a secure and reasonable storage option.
What made this especially confusing was that I was able to enter the hotel snack bar and purchase a drink after checkout without any problem.
I understand hotels may have policies around guest access after checkout, but the combination of unsecured luggage storage, refusal to offer a reasonable alternative, and aggressive staff behavior was stressful and disappointing. Travelers who need to store luggage or are carrying important documents should be aware.