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「The property was nice food was great beach was not great dark water and sea weed」

「Todo me pareció excelente !! Desde el trato del personal hasta con la limpieza del lugar en todos los sentidos !! Volvería」

「Overall, this was a good first experience. The hotel has a clean, modern look and a nice atmosphere. The bar staff and restaurant staff provided excellent service and were friendly and attentive throughout our stay. Unfortunately, the service at reception and from some of the other hotel staff was not as welcoming. They often seemed unhappy or less interested in assisting guests. While the hotel itself is modern and attractive, some of the furniture, doors, and flooring are showing signs of wear...

「Excelente hotel, bonito, buena comida y excelente servicio.」

「Our experience was very good in that the hotel is brand new. They need to improve their restaurant reservation system. We didn't like having to make reservations, even though we know they have several restaurants that aren't open. We had a bad experience with their Mexican restaurant because they didn't have any Mexican food. We were like, "What?!"... However, the service in the restaurants is excellent. Regarding the staff, I want to give special recognition to two of their employees who were...

「Great place to visit, staffs are always welcome and friendly.」

「Everything is great」

「海とプールで楽しめた。 シアターでのパフォーマンスが今回無かったが　それなりに楽しめました。 お料理は美味しかったです。」

「It’s was amazing」

「Food no good」

「The entertainment teams and the service were exceptional. The cleanliness of the ameneities is also amazing. Lady at the main pool was amazing! Her service was fun and personable. She offered a new surpise with every drink. Ramoncito and Silivio at the restaurants were also exceptional in their service. Chocalata from the entertainment team really gave life to every activity.」

「La comida del room services no es muy buena algunos empleados no son amable en el área de adulto no hay privacidad todos pueden entrar al área algunos pocos empleados son amables la habitación estaban limpia pero muchas cosas deben de mejorar las cortinas las duchas y los pisos」

「Clean room, great staff and pool was clean and well maintained. Swim up bar」

「Great water park, good facility, comfortable and clean rooms. Poor food services. In term of quality and variety. Main issue was the staff being very miss coordinated. I was misinformed in repeated ocassions. Received different informations from different team members. If you plan to visit, make sure to download the app and double check everything you are told. Frequent Closed restaurants and bars that did not open in the full length of my stay.」

「La atencion excelente y la flexibilidad para separar los restaurantes sin problemas. Entretenimiento para los niños. Recomendado」

「Everything was very clean besides the beach. The place was very big and very limited bar selection. All in all it was a nice place.」

「Room was always clean, cleaning staff gets 5 stars Mr Victor is the supervisor over security he was extremely rude and disrespectful he needs a demotion wasnt clear about the riu policy and visitations. Huge bugs problem and I will never come back」