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「My stay was horrible the first 2 days . My television and fridge did not work the first night . After spending 4 hours of my vacation taking to staff they moved my room . The television did not work in that room and they did not fix it so no television for 24 hours the next day after mentioning it again it was replaced. The grounds were maintained there were a couple of staff that were kind. Deyter was kind and helpful. The trolley stopped once . I saved for this vacation and I should have went...

「I had a great time, excellent resort, delighted to return」

「The umployer need more motivation」

「Beautiful property! Great staff! Only issue was my room upon checking in. The door was very hard to close and staff did not offer to change my room. Also I did not have a great time on excursion to Saona! It was way too long and felt like we stopped at tourist traps. I should have just stayed at the resort.」

「Super」

「海とプールで楽しめた。 シアターでのパフォーマンスが今回無かったが　それなりに楽しめました。 お料理は美味しかったです。」

「La comida de los restaurantes」

「En general el hotel está muy bien, los servicios son muy buenos. La comida y snack muy bien. Solo los baños comunes la mayoría de las veces estaban sucios, el baño de la habitación donde nos hospedamos de igual manera tuvo problemas. Considero que le falta mantenimiento a las habitaciones.」

「El hotel está bueno, le hace falta un poco más de música en vivo en la noche en diferentes áreas, adicional de la discoteca y teatro (shows, no música para bailar) Los elevadores son calurosos igual que los buffet. De lo demás muy bonito, detalles normales. El parque de agua de niños bellísimo. El primer día perdimos mucho tiempo por organización en el check in. Mucha gente molesta por las filas y la desorganización. El sistema de inodoro no funciona muy bien en varias partes. No tiene...

「Nothing special. We were assigned to a room on third floor and the elevator was not working for 2 days.」

「Great time great experience」

「restaurant were not booked even with oral confirmations Very humid inside the room Can’t flash toilet papers in the toilet Shower was too hot and too cold Foods are terrible Only two options for breakfast and lunch The numbers of buses for transportation in the resort was too small Luggage was not picked up at the booked time 」

「Staff was very friendly and attentive. Room and resort was very clean.」

「The resort was nice and quiet. Perfect for families. I was very disappointed in the resort food. It was lacking flavor and freshness. They didn’t have any real fresh squeezed juices and didn’t have a lot of fresh fruit in general. We’ve stayed at a dreams resort before in Puerto Vallarta and had a much better experience. Your choices of food in the resort were steak, Italian or buffet. The Asian restaurant was only opened on specific days. Not only that but one of the rooms had big roaches every...

「Es un gran lugar para elegir si no piensas estar en la playa todos los días y todo el día (tiene mucho oleaje y no es la típica playa cristalina que se espera de punta cana) aun así mantienen muy limpia la playa del sargazo que llega. Las instalaciones necesitan mantenimiento estético y alguna que otra cosa funcional, nada que afecte tu estadía (en nuestro caso no fue de impacto). La comida es buena, rica y de buen sazón, no tuvimos ningún malestar durante la estancia, si eres alguien foodie tal...

「Housekeeping was awesome just as well as staff」

「I am submitting this complaint regarding my recent stay at Riu Punta Cana, which was one of the most disappointing and unacceptable hotel experiences I have ever had. From the moment we arrived, it was evident that the property was not being maintained to an acceptable standard. Our room was dirty and poorly cleaned, leaving us questioning the overall sanitation of the resort. To make matters worse, the air conditioning in our room was not functioning properly. Despite the extreme heat and...

「I am very pleased with the staff they were very helpful polite and nice Gary from VIP service you are such a wonderful person thank you for all you do」

「Lots of sargassum, nearby resorts did a way better job of cleaning the beach than Onyx. Staff is very friendly however the drinks are heavily watered down. Food is okay, typical resort quality. Hot tubs in the rooms were very dirty/unusable.」