プンタ カナの三つ星ホテル

「The room was clean but poorly maintained. Facilities were good. Food in the buffet and restaurants was poor.」

「Sugiero remodelación en los cuartos.」

「We had a great time!! Had a couple of hiccups with room assignment at first, but they made up for the lost time and gave us a room upgrade as well for the inconvenience. Staff was very helpful and happy to help.」

「Aceptable !!」

「Bugs mold.., had to get out of there」

「After sending an email that I will be there in the early hours of the morning. I was told a security will welcome me to my apartment, but unfortunately I had to go book another hotel after having a communication barrier with both the security and their unprofessional hotel managers. I will request for my refund」

「Everyone was helpful, but remember they speak mainly Spanish, recommend an translator app, very helpful. Resort is under renovations as it has a long way to go to meet Hyatt standards, so be prepared, not everything is perfect yet, they are working so hard. Rooms were clean, but not always re stock fridge, however talking to housekeeping always helps plus a small tip in fridge helps. We had Sunclub which came with a butler service, Jose was amazing and organized excursion, help get drinks,...

「Very clean, great location and staff were great! Will stay again and recommend to others.」

「El Lugar excelente y La comida deliciosa. Lo Unico que falló fue al momento de pagar un servicio de cena tardaron dos horas por que me pare y fuy directamente a pagar. Pero el lugar y las facilidades excelente.」

「Excelente atención! Muy recomendable. Muchas gracias.」

「Ok」

「Me gustó mucho el lugar en costo y ubicación.. lo único malo que nuestro aire acondicionado no funcionó la noche que nos hospedamos.. De ahí todo estuvo super bien.. Ame que esta cerca del Mercado Artesanal y hay Tricimotos que te llevan por $2 por persona..」

「.」

「The towels were very thin. Headboard had dust and the room smelled very musty. I checked in with my family and immediately checked out. The area dud not look safe either. Although I lost money on this hotel....I got another one the same day knowing I wouldn't get a refund. I would not recommend it. Although the staff was friendly...that didnt make up for the lack of cleanliness. The towels weren't even folded. Just thrown on the sink!!! Never again.」

「Next time we will book it again!」