ラ アルタグラシア ホテル

「Excelente」

「Aquí tienes la traducción al inglés, Yaniris, clara y fiel a lo que quieres expresar:I bought a package that you sold me at full price for something that is under construction. The hallway carpets are dirty, and some of the staff still need a lot more training. They try their best, but some of them simply don’t care. Also, when you check in at 3 p.m. and time passes, they say they don’t know when the room will be ready. The welcome they give guests is handing you a towel and they don’t take it...

「Raw food served at the Palapa, waited 1 hour for dinner and the palapa, waited 1 hours at the Koa à la carte. We also waited over 1 hour for fish tacos at the rooftop pool. My travel partner got sick. When she called down for bottled water it took 2 hours. Many staff did not speak or understand English. Although I don’t expect this order something basic was often lost in translation. Getting coffee and water at the restaurants was always difficult. Place seems to be a tad run door and the...

「Me gustó todo el personal muy amable lo único la playa no estaba acta pero ya eso no está en sus manos todo lo demás excelente 10/10」

「海とプールで楽しめた。 シアターでのパフォーマンスが今回無かったが　それなりに楽しめました。 お料理は美味しかったです。」

「All was great」

「El hotel está espectacular,las instalaciones súper limpias y la atención excelente.」

「No hay ascesores para llegar a las habitaciones superiores.. una persona de 87 años se enfermó y tuvo que subir 4 pisos sin casi poder caminar.. Al llegar a la puerta de la habitación casi se desmaya...」

「Deberían mejorar la limpieza en las habitaciones y piscina de swim up」

「Everything was great everyone was so friendly and happy」

「Such lovely workers. All willing to go out of there way to please.」

「Franklin fue de mucha ayuda excelente atención al igual que José el resto un desastre」

「We absolutely loved our stay here! The resort is older, but it is very well maintained, clean, and beautiful. The resort itself is HUGE—we stayed for several days and still weren’t able to explore the whole place! The staff were all so nice, friendly, and welcoming. What I really appreciated was how attentive they were to the guests’ needs. You can really tell that they care about making sure everyone has a great stay. There are so many activities to do around the resort, and there are also so...

「Room cleansing is the worst. It was the worst, coming at 8pm in the middle of the night, only partially cleaned, etc. They would come in without permission or have major safety issues. The buffet was the best. The other restaurants are one star level. It is the level of leaving in the middle of the meal. This place was rated harshly because it is 4 stars.」