「The customer service was excellent, the communication was great, and the staff were very helpful. I would highly recommend this hotel to anyone considering a stay. I would certainly return there for another vacation.」
「The staffs are very friendly, Yeuri and kenia make sure everything was ok. They are wonderful staffs. The buffet breakfast was amazing alot of things to choose from. The beds were very comfortable no complain...The breakfast fee should be included in the pricing and the $20 each night fee should be included in the pricing.」
「This hotel made our holiday unforgettable. The breakfast was generous, and the coffee was top-notch. The pool area was surrounded by beautiful gardens, making it a peaceful place to relax. Our apartment was well-equipped with a kitchenette and air-conditioning. The private beach felt like our own little paradise. 」
「We loved drinking cocktails from the beach bar while listening to music. A short walk brought us to restaurants serving everything from pizza to seafood. The room was large and peaceful at night.」
「The property is tropical and very peaceful. The pool area is surrounded by palm trees and always clean. The beach has soft sand and blue water. Cafes and bars nearby had excellent food and drinks.」
「The beach covered with white sand was stunning. The umbrellas providing shade made it relaxing. The drinks served chilled at the beach bar were refreshing.」
「The staff showed Professionalism, Respect and courtesy. One staff member in particular whose name is Yisenia, who work on the afternoon shift was very well versed on the daily operations of the El Imperio Hotel. She was very professional in providing information that I was looking for. She was very courteous and cared about my stay at the hotel. The duration of the time I was there, she would always go above and beyound to asking me if there was anything that I needed. Based on her caring and...
「We were a group of four and booked one of their apartment suites — it was incredibly spacious and comfortable, perfect for relaxing after a day out.
The location was also a major plus. It’s close to a wide variety of restaurants and in an area full of amenities, shops, and dining options, which made everything super convenient. Whether you want to grab a bite, do some shopping, or just explore the neighborhood, everything is right around the corner.
Overall, a great stay with a unique twist...
"Room cleansing is the worst.
It was the worst, coming at 8pm in the middle of the night, only partially cleaned, etc. They would come in without permission or have major safety issues.
The buffet was the best. The other restaurants are one star level. It is the level of leaving in the middle of the meal.
This place was rated harshly because it is 4 stars."
