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Dreams Cap Cana Resort & Spa - All Inclusive

4.5 star property
Travelers discover their perfect island rhythm at this Punta Cana paradise where exceptional dining, poolside relaxation, and spa indulgences await

Choose dates to view prices

Dreams Cap Cana Resort & Spa - All Inclusive offers attentive service and impeccable facilities. Enjoy on-site shopping, a welcoming café, and ten distinct restaurants. Unwind with a therapeutic massage while experiencing the complete resort.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi
The current price is ￥73,215
￥73,215 total
includes taxes & fees
Apr 26 - Apr 27

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Garden View King

Garden View King | Premium bedding, minibar, in-room safe, individually decorated

Garden View King

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Garden View King

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Corner Ocean View King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Corner Ocean View King

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Ocean View Double

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Separate tub and shower, deep soaking tub, rainfall showerhead

Deluxe Ocean View King

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King with Sofa Bed

Junior Suite King with Sofa Bed | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite King with Sofa Bed

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean Front King

Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Deluxe Ocean Front King

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Swim Out King

Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Deluxe Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean Front Swim Out King

Preferred Club Deluxe Ocean Front Swim Out King | Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Deluxe Ocean Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim Out King

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Swim Out Double

Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Master Suite Private Pool Villa

Preferred Club Master Suite Private Pool Villa | Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Master Suite Private Pool Villa

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swim Out Villa

Preferred Club Master Suite Swim Out Villa | Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Master Suite Swim Out Villa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View King

Preferred Club Master Suite Ocean View King | Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Master Suite Ocean View King

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Ocean View King with Sofa Bed

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King with Sofa Bed

Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim Out King with Sofa Bed

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean Front Double

Premium bedding, minibar, in-room safe, individually decorated

Preferred Club Deluxe Ocean Front Double

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Corner Ocean View Double

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Corner Ocean View Double

  • Beach view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Located in Punta Cana, Dreams Cap Cana Resort & Spa - All Inclusive is on the beach. Shoppers can check out Downtown Punta Cana, while everyone can enjoy the natural beauty of Juanillo Beach and Punta Cana Beach. El Dorado Water Park and Bavaro Adventure Park are also worth visiting. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
23000, La Altagracia, Punta Cana, Boulevard Zona Hotelera, Playa Juanillo

What's nearby

  • Juanillo beach, Dominican Republic. Luxury travel destination
    Juanillo Beach
    11 min walk - 1.0 km
  • Aerial view of the Punta Cana beach with white sand and turquoise water of the Caribbean Sea. Top places for summer vacations in all Inclusive resorts and hotels in Dominican Republic
    Punta Cana Beach
    11 min drive - 7.4 km
  • Cabeza de Toro Beach
    Cabeza de Toro Beach
    44 min drive - 28.1 km
  • Beautiful tropical beach with coconut palms and blue sky. The picture was taken at the Bavaro beach, Punta Cana, Dominican Republic
    Bavaro Beach
    46 min drive - 30.6 km
  • Scape Park
    11 min drive - 5.8 km

Getting around

  • Punta Cana Intl. Airport (PUJ)
    17 min drive

Restaurants

  • Punch Bar
    1 min walk
  • Coco Cafe
    3 min drive
  • The Chinola
    19 min walk
  • Seaside Grill
    3 min drive
  • Waves Grill
    12 min walk

About this property

Dreams Cap Cana Resort & Spa - All Inclusive

Luxury all-inclusive resort near Juanillo Beach
Consider a stay at Dreams Cap Cana Resort & Spa - All Inclusive and take advantage of free full breakfast, shopping on site, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at any of the 10 on-site restaurants. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Luggage storage, an elevator, and smoke-free premises
  • Multilingual staff, massage treatment rooms, and wedding services
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 251 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and deep soaking tubs
  • 55-inch LED TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Outdoors

  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 14 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Dreams Cap Cana Resort Spa
Dreams Cap Cana & Inclusive
Dreams Cap Cana Resort & Spa - All Inclusive Resort
Dreams Cap Cana Resort & Spa - All Inclusive Punta Cana
Dreams Cap Cana Resort & Spa - All Inclusive Resort Punta Cana

Frequently asked questions

Does Dreams Cap Cana Resort & Spa - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Cap Cana Resort & Spa - All Inclusive?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at Dreams Cap Cana Resort & Spa - All Inclusive on Apr 26, 2026 start from ￥73,215, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Cap Cana Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Cap Cana Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Dreams Cap Cana Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Cap Cana Resort & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Dreams Cap Cana Resort & Spa - All Inclusive located?

Nestled on the beach, this Punta Cana resort is within 3 mi (5 km) of Juanillo Beach, Punta Espada Golf Course, and El Dorado Water Park. Punta Cana Beach and Scape Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Dreams Cap Cana Resort & Spa - All Inclusive Reviews

8.4

Very Good

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 245 out of 422 reviews
Rating 8 - Good. 82 out of 422 reviews
Rating 6 - Okay. 52 out of 422 reviews
Rating 4 - Poor. 18 out of 422 reviews
Rating 2 - Terrible. 25 out of 422 reviews

Reviews

Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive with fantastic staff. We were especially impressed with the unexpected personal butler/concierce service. Cesar was absolutely amazing. The only downside at this resort was the beach which was rocky ... however, the sunrise view from the beach was stunning and the pools at the resort made up for it.
Stayed 6 nights in Mar 2026
Verified

2/10 Terrible

Kelly

Disliked: Staff & service
problem with Reservation... After 90 min forced us in van with someone who spoke no english , whom drove us over 2 hrs away where it rained. We came home early. Dreams said they would give us a certificate to come back but once they found out we booked with Expedia they said Expedia wouldhelp us with runied vacation and xtra costs. Expedia no help ..they said we got a hotel stay. BEWARE!!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Scott

Liked: Amenities, property conditions & facilities
This is wonderful low key resort but it feels very much like “Cancun lite”… as if they would like to be Cancun but can’t quite figure out how to do it. Poolside drink service is very sparse, night time entertainment has a “second tier” feel to it compared to comparable resorts in Cancun as an example. And housecleaning service was terrible we needed to call every day at 4 just to get our room to be made up. On arrival We ordered extra pillows, from the front desk then through our butler, as we needed to use the fold out sofa, we called for two days asking, we went to the preferred check in for 2 days asking for pillows. We were even told by front desk staff that the resort didn’t have extra pillows on the property. All restaurants are first come first served, no reservations, even through use of butler. So everyone lines up, before the restaurants open at 6 to get seat, then as they go from closed to full in the first few minutes it means service is slow as everyone is ordering at the same time. The normal resort breakfast buffet was far better than the preferred club breakfast restaurant. Steak house and Asian restaurant were good (just slow). Beach is not usable if that’s what your looking for. After all this I actually enjoyed to property and we enjoyed that it wasn’t as busy and crowded as a Cancun resort, I would definitely stay again just monitor your expectations.. now using the Punta Cana airport…that’s another story lol..
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tes
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Rooms had a great view and were clean. Only issue was accessing the ocean, but a 10 minute walk up the beach and you can access no problem. Amazing stay for the family, we’ll be back! Food also very good
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Derek P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prior to arriving at the Dreams Cap Cana we had read some reviews and quite frankly we were a little nervous. But once we arrived, and we had our first interaction with staff we could see we were in for a great vacation. We had booked for 10 nights and coming from a cold climate we were very much looking forward to the warm weather and relaxing days. Checkin was seamless and they upgraded us to the Premium Area ( nice touch). The rooms were very clean, spacious and our balcony had a nice view of the ocean. The next day we met up with our concierge for the week (Carlos) and he catered to us everyday, always inquiring if everything was going well and if we needed anything else to make our vacation better. When the Premium lounge didn’t have Canadian whiskey, the next day a bottle was in the lounge. The restaurants all had an abundance of different food options and for an all inclusive, the food always kept its flavour and every meal was enjoyable. The bars each offered their own appeal, where you never waited very long for a drink. The staff were always very attentive and polite. The Beach, all the posts we read prior to arriving were accurate about the beach, unfortunately it isn’t very swimable in front of the resort, but just a short walk and the beach’s were absolutely beautiful. For us this wasn’t an issue and we walked on the beach for an hour each day. We would stay here again. Thank you Carlos and the Dreams Cap Cana team, you made our vacation very enjoyable
Stayed 10 nights in Feb 2026
Verified

6/10 Okay

John

Overall the property was decent. I have been to a few other dreams and since this one is fairly new there were a few things missing, for the room we needed to call to bring towels, shower caps, and lotion. They did upgrade us to preferred which was nice and we got the pool view which was also a plus. The room was beautiful and spacious. The restaurants were so so, the one we enjoyed best was the Caribbean restaurant, the other ones I will give a 6/10. The drinks were also so so unless you had a preferred drink which those were good. I think they just need more time to prepare and learn things about the dreams properties. The beach had lots of rocks and see-weeds, if you want to enjoy the water beach you will need to walk about 10mins out , the water gets better with less rocks.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Ken

The room was nice and clean the facility restaurants pool we’re all lovely and the staff were incredibly friendly
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Carina

Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay at Dreams Cap Cana! The staff was amazing from the moment I arrived — very attentive and friendly. The buffet had a huge variety of food and everything was delicious. I would definitely return!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Adriano

Liked: Cleanliness, amenities, property conditions & facilities
Nice place, good food!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hesston Russell

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Great staff, perfect room, clean, pool area was fantastic, restaurants offer tasty variety
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

MERCEDES

Liked: Cleanliness, amenities, property conditions & facilities
todo excelente
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Eduardo

Stayed with friends from USA for Super Bowl. What an awesome party!,
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Aritza

Disliked: Cleanliness, amenities, property conditions & facilities
El hotel no quizo cambiar mi reserva a pesar de indicar con tiempo que se me presentó una situacion personal y perdi todo el dinero
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Moriah

Liked: Cleanliness, amenities, property conditions & facilities
The staff at this property was great and our butler Seneida took really good care of my husband and I during our stay for our Honeymoon. During our stay, we only experienced minor inconveniences such as the room not being ready during our 3pm check in time and our room being a little humid at times despite the AC being on. Other than that, we have no complaints and would recommend the resort to anyone looking for a relaxing vacation.
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

David

Disliked: Cleanliness, amenities
Room had mold in the shower. No holder for shower shampoo sitting on the floor . Food was horrible wait all restaurant Totally unprofessional wait staff. Watered down. Generic. Drinks Not worth the stay
Stayed 6 nights in Feb 2026
Verified

4/10 Poor

Alejandro

Hotel run down, food was not good at all, very expensive for what we got
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Ross

Liked: Cleanliness
Room was nice and clean if not a little tired. Bed was comfy and it was peaceful. ROom 4105 doesn't have best view but it was fine for 4 days. No hairdryer in room and had to ask twice before it arrived. Premium alcohol cannot be delivered to room and Presidente lager is not the best so I had to stick to the Preferred bar ehich was a bit annoying Amenities are nice on the surface but the reality is disappointing. We were 'Prefered' guests but the reality is that it doesn't really mean anything. Our butler was friendly and spoke to is daily but we did everything ourselves. There are not enough cabanas or loungers for everyone and people camp out overnight to reserve everything and then they don't use them all morning. There are towel attendents who warned us that you couldn't reserve beds but the reality is everyone does it and they do not enforce the rule, meaning it's everyone for themselves which is not what you expect in a place like this. The food is OK but again a la carte places portions are tiny. We preferred the buffet which had a good choice daily. There were massive lines to get into Adian Nad Steakhouse and often wait times of more than an hour.- very disappointing. Staff are mostly friendly but some were sullen and unhelpful. Some were really nice. 24h room service is a lie. We ordered food and they stalled, then delayed for an hour. We waited 2 hours and it never came. Imo, they just couldn't be bothered
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Clara

Liked: Cleanliness, amenities, property conditions & facilities
During the check in the “VIP Desk” we were trying to get tour info for, ended a tricky sales program. The beach had too much ricks & seaweeds. Food was not good.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Loreta

Liked: Cleanliness, amenities, property conditions & facilities
clean room, AMAZING STAFF, great food!!
Stayed 7 nights in Feb 2026
Verified

2/10 Terrible

David

I made a mistake and hit submit. I didn't go. I called you and did nothing to
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Manhal

Disliked: Cleanliness, amenities, property conditions & facilities
Extremely Unprofessional and Disturbing Experience. Not one room but two rooms. My stay at this hotel was deeply disappointing and escalated into an unacceptable situation due to a complete lack of professionalism from both staff and management. From the beginning, guests were openly disrespected, and management allowed it to happen without correction. The front desk receptionist, Jimena, was dismissive and unhelpful when concerns were raised. The manager, Esmeralda, failed to properly address serious issues or de-escalate the situation, instead allowing it to worsen. After using the valet service (handled by Juan and Endy), $500 in cash was discovered missing from my vehicle…money intended as a birthday gift. This was reported, but the matter was not taken seriously and no accountability was offered. We had extended our checkout time because we needed additional time to shop outside the hotel. Despite this being communicated, security prevented us from leaving the property, effectively holding us against our will. Only after I stated that I would begin recording did their behavior suddenly change. At that point, staff attempted to offer refunds, an extended stay, and even a free room. I declined all offers and contacted my attorney. No guest should ever feel disrespected, ignored, or confined. This was not hospitality it was a serious failure of professionalism and management. I would strongly caution anyone considering staying here.
Stayed 1 night in Jan 2026
Verified

8/10 Good

JOSEPH

Liked: Cleanliness, amenities, property conditions & facilities
Buen ambiente cercano a playa , excelente comida
Stayed 4 nights in Jan 2026