Find hotels near Big Ben, London from ￥26,764

"Pool was freezing ruined my daughters birthday trip staff did not seem to care and stood around talking in the spa area after being told we could'nt use the pool as it was too busy but when we got through there were 2 people in it! No doubt because the pool was so cold. "

"Very friendly staff. Clean hotel in convenient location for landmarks. No negative points "

"Everything was good no complaints "

"We arrived very early and we understand that check-in is at 3:00 pm, but we felt no effort was made to accommodate us sooner. After a long trip, we were hoping for a bit more flexibility or at least some alternative. We sat in a seating area of the hotel to rest for a while, but the sofas were taken away, supposedly for the restaurant, which left us without a place to sit comfortable. Also, the air conditioning was not cooling properly and we were quite hot during our stay, which made the experience uncomfortable. Overall, we believe there is room for improvement in both customer service and guest comfort. At least we had a safe place to stay, but for the amount of money we paid, we expected and deserved a much better experience. "

"We initially were given a room with no view but we paid for a room with a view. This was rectified quite quickly. There was a smell of sewage in the bar and lobby area. The down stairs toilet was out of action so that was the suspected cause of the smell. The location was great and the view once we got one was fab"

"Great location hotel doesn’t look much from the outside but rooms quite large and have excellent facilities Breakfast good"

"Very clean with ensuite bathroom, amazing location. "

"Not bad but the location is not ideal - was supposed to be offered an upgrade and it wasn’t even mentioned "

"The room was bland but serviceable. There was a kitchenette/lounge as well with tea/coffee available. I found the room cold being early March, so looked for a blanket, though none were available in the room."