Park Plaza London Riverbank

Up scale great staff friendly people location was close to tube

Loved the location and overall qualities of this hotel. Staff was very professional and helpful in making us feel comfortable. I would definitely go back.

I personally found the muted lighting to be oppressive and depressing - felt like you were in a cave especially in the elevators! Not good for individuals with even slight visual problems. We were put in a handicapped accessible room (not requested) and found it almost impossible to prevent the water from the shower from spilling out and soaking the entire bathroom floor. The shower curtain was ripped at the top and soiled at the bottom. The water temperature was almost impossible to regulate - either scalding hot or freezing cold! Both my husband and I are extremely mobile and we shutter to think how uncomfortable it would be if you were confined to a wheel chair and dealing with the water. It's also impossible to control the lighting in your room. We found the programmed lighting to be either too dark or too dim. A top sheet was not provided. Only a bottom fitted sheet and a duvet cover. This is not hygienic in our opinion. Our room run out of Kleenex and more had to be requested. It took housekeeping staff a very long time to respond to our request. I also found most of the housekeeping staff have very limited English. I had to resort to gestures to get my request across. What was most distressing was the condescending and snooty attitude of the concierge. He literally threw a map at my husband when he asked about directions. Granted we did not order any high end products or services! Wifi was free but local calls were an outrageous pound/minute.