The Royal Horseguards

This property was very nice. Close to many attractions and the tube.

We enjoyed this property. Upon checking in, we were not happy with the state of the bathroom facility in our room, but once we brought this to the attention of the staff, they worked with us to resolve the issue. We were moved to a smaller room (with a smaller bed) but a better view of the city and of course a more suitable and cleaner bathroom! Overall, we were pleased with the stay.

We arrive in the morning and had booked a standard room. We were offered to upgrade to a room with view for $50 a night and so we did. The room was not ready when we arrived so we went to explore the city and came back later to find a room with frosted windows. There was no view. After 3 phone calls and an hour later they told us we were at an standard room and they offered us 2 other rooms. We picked one with a partial view of the city because it was bigger than the other room they offered us. When we went to shower (it was already late at night) the shower head did not work properly (water poured from only half of the head with very little pressure) so we had to use a hand shower head that was hooked at waist level. We sent a message the next morning about the shower but never got response. Now the hotel location is perfect, right on the Tames, across the bridge from the eye, a block from the Underground station. You can walk to most of the main attractions from here. The staff is friendly and polite (like most people in this city). The hotel is very comfortable, clean and the rooms are spacious (even the standard room with no view). You have coffee a d tea in the room and the mini bar is complementary. They leave you chocolates and a bottle of water by the bed every day, a nice detail.I would totally stay here again.