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Pan Pacific London

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Luxury
VIP Access
5.0 star property
9.8

Exceptional

Tranquil retreat by Liverpool Street

Sunlit water glistens across the pristine infinity pool, creating a serene urban escape from London's bustle. The wellness suite offers blissful relaxation with sauna and steam room. Spacious rooms feature heated bathroom floors and luxury Diptyque amenities, completing the five-star experience.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is ￥66,170
￥79,403 total
includes taxes & fees
May 29 - May 30

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  • Pool
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￥217,719 total
includes taxes & fees
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About this property

Pan Pacific London

  • Luxury hotel near London Bridge
  • Located close to Tower of London and Tower Bridge, Pan Pacific London provides dry cleaning/laundry services, 2 bars, and a 24-hour gym. Indulge in a manicure/pedicure, a body scrub, and a body treatment at the onsite spa. The on-site Singaporean cuisine restaurant, Straits Kitchen, offers breakfast, lunch, dinner, and kids' meals. In addition to a steam room and a sauna, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool along with sun loungers
    • English breakfast (surcharge), a ballroom, and a banquet hall
    • Tour/ticket assistance, luggage storage, and a reception hall
    • Pet grooming services, an elevator, and pet-sitting services
    • Guest reviews say great things about the pool, helpful staff, and first-rate property condition
  • Room features
  • All 237 individually furnished rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean, comfortable rooms at the property.
  • Extra conveniences in all rooms include:
    • Free infant beds and travel cribs
    • Recycling and LED light bulbs
    • Bathrooms with heated floors and designer toiletries
    • 55-inch LCD TVs with premium channels
    • Wardrobes/closets, electric kettles, and heating

Awards and affiliations

  • Eco-Certified Property
  • This property participates in the EarthCheck and ECOsmart, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 60.00 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 33 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls, pet-sitting services, litter boxes, and pet grooming services are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for GBP 80.00 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 44.00 per person
  • Nearby parking fee: GBP 85 per day (3609 ft away)
  • Pet fee: GBP 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 80.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Pan Pacific London have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Pan Pacific London?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Pan Pacific London on May 29, 2026 start from ￥66,170, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific London pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of GBP 60.00 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Pan Pacific London?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pan Pacific London?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Pan Pacific London located?

Located in London City Centre, this luxury hotel is within 1 mi (2 km) of London Bridge, Tower Bridge, and Tower of London. St. Paul's Cathedral and London Eye are also within 3 mi (5 km). Liverpool Street Underground Station and Liverpool Street Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 904 out of 1006 reviews
Rating 8 - Good. 68 out of 1006 reviews
Rating 6 - Okay. 25 out of 1006 reviews
Rating 4 - Poor. 2 out of 1006 reviews
Rating 2 - Terrible. 7 out of 1006 reviews

Reviews

Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing relaxing stay with comfort and luxury.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and friendly staff
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, wonderful staff. Would recommend city view rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible hotel. Every single member of staff was so attentive and and intuitive. We experienced the spa, a food order from It was a truly wonderful stay and we will most definitely be back.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury experience, all of the little details provided by the staff made this a great experience.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lionel

Liked: Cleanliness, amenities
Great room Friendly helpful staff Great location
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Very clean and was always serviced timely. Staff was extremely wonderful and helpful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
The amenities were excellent, the food was delicious, the staff was friendly and informed, and the room was immaculate.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rachel

Liked: Amenities
Really great hotel, lovely room, great decor and extremely friendly helpful staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Caspar

Liked: Cleanliness, property conditions & facilities
From the greeting, the staff the facilities, and of course the room, it’s the best hotel I’ve stayed in in London, love it here
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Shaunee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, great attentive staff, good size room and I look forward to returning.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ernesta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect, quiet luxury hotel with thoughtful details, seamless service, and tranquil spaces. Immaculate, personalized service where staff anticipate needs or make heart warming gestures (Happy birthday card and a slice of cake sent to the room even without prompting). Serene environment that feels like a "best-kept secret", and functional luxury of high-end amenities (Dyson hairdryer, straightener, curler on demand) attentive design. Not the first visit here, neither it be the last. Highly recommend this hotel if you stay in London.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Pan Pacific London to celebrate New Year’s Eve. The spa facilities are amazing, the rooms very comfortable with great views, and the staff overwhelmingly friendly. The breakfast is delicious as well.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was a bit on the dramatic side being asked for ID which I didn’t realise was required and decided to leave my wallet at home. Otherwise really pleased with the hotel and location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

nikkita

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful spa and the kindest staff. We will be coming back for another stay
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, amenities
Clean room and great amenities
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities
The room was amazing, great view, and the staff were incredibly friendly. I would definitely come again!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities
Clean, good service
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Deeksha

Liked: Cleanliness, amenities
Not much options for a vegan breakfast definitely not worth paying the extra for breakfast. The room was good with a great view and was cleaned well. Lovely pool but no pool side service for drinks. Staff at the pool side were not the most helpful and in our opinion quite rude. Reception staff were really friendly and helpful and guest services are a great team too. Overall there are limited vegan options at this property but staff are quite nice. It is a good hotel and located well. I do hope they can bring the same standard that they have in Singapore.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, spa and staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

matthew

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and quiet. This must be the best hotel in London, we have had such great stays here.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

TRENTON

Liked: Cleanliness, staff & service, amenities
The room was exceptionally clean and comfortable with the setting of deco! The bed and pillows were also extremely comfortable the bathroom was excellent and the way it was laid out!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities
Wonderful Hotel. I visit regurarly when I am in London and the service is consistenly fantastic.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing night here, the hotel staff are so very friendly and helpful, loved it and would love to stay again
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay during the holiday. Beautiful, well appointed rooms. The staff was friendly, attentive, and quite helpful. The entire facility was spotless. Well done. Would definitely stay at Pan Pacific again!
Stayed 8 nights in Dec 2025