I was supposed to check into this hotel on May 29th 2020. Due to Covid everything got cancelled. I tried to reach the hotel myself several times about a refund or credit and no one has emailed me back. That was 3 months ago and I’m out $600. That’s no way to treat your customers. Shame on you Westbury Hotel Kensington.
Lori
2020 年 5 月に 4 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2020 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable and clean. Reception staffs are friendly. Walking distance to earl’s court station.Will recommend
宿泊されたお客様
2020 年 1 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
TAREK
2020 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très correcte
Hotel très bien placé, personnel très gentil, chambre propre , très bon petit déjeuner au niveau rapport qualité prix, ce n'est pas un 4 étoile , mais un bon confort et un prix très correct pour la prestation,
TAREK
2020 年 1 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2020 年 1 月 6 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The rooms were small and walls are thin. We were downstairs and we were woken up in the middle of the night by the squeaking floor boards from above room. It was so loud that it woke us up. We told the receptionist to change rooms. But they said we cant. Disappointing really. I think they know the problem been there so long but ignored it.
宿泊されたお客様
2020 年 1 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Brigitte
2020 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス
Séjour Londres
Accueil sympathique et bon emplacement de l’hôtel, proche métro et bus, quartier agréable et commerçant. Hôtel simple et garde valises, chambre propre, petite mais fonctionnelle tout de même pour un séjour de 4 jours, bonne literie.
Brigitte
2019 年 12 月に 3 泊滞在
宿泊者限定の口コミ
4/10 (不満)
bumyong
2019 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
옷갈아 입기도 힘들정도로 좁아여;;
음.. 일단 혼자면 괜찮을듯 하지만 친구 2명과 같이 가니 너무 좁았구요. 그게 젤 컸습니다 ㅎㅎ
bumyong
2019 年 12 月に 4 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 12 月 12 日
気になった点 : 施設のコンディションと設備、客室の快適度
Simple hotel
Simple hotel, tiny rooms (the bedroom door didn't even opened totally), not very clean (carpets should be vacuumed more frequently), breakfast was limited. The staff was nice.
宿泊されたお客様
2019 年 12 月に 4 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 11 月 23 日
良かった点 : スタッフとサービス
Kleine und hellhörige Räume, wenn der Nachbar niest, putzt man sich selber die Nase....rein weg zur einfachen Übernachtung OK
宿泊されたお客様
2019 年 11 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Samantha
2019 年 11 月 21 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Great location, a few tweaks needed.
Breakfast was good for what we paid. Would have been disappointed if we gad psid £8 each. Drinks took ages to do as hot water slow, staff kept area clean and food fresh and were friendly. The room was tiny but did the job, clean towel on bed had crisps on it when we arrived, radiator needed a good dusting. Toilet/shower room a massive let down, was dated but clean, only prob was it was almost impossible to sit on the toilet as your knees touched the wall, and your face was inches away from the wall. Kettle gad to be right on the edge of the desk for the plug to reach the socket but we managed it. Walls are quite thin and can hear neighbours. Hotel absolutely perfect for location.
Samantha
2019 年 11 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Stefania
2019 年 11 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Camera piccola e sporca. La mattina successiva al nostro arrivo ci pioveva lo scarico della camera di sopra in camera, scendeva liquame dai faretti sia in bagno sia sul letto e sulla moquette. Alla nostra richiesta di cambiare stanza ci é stata negata, per fortuna expedia ci ha cambiato albergo senza maggiorazione.