トゥルムのオールインクルーシブのホテル

「Had an amazing experience! Especially the staff were so helpful! Jorge- the manager- made our experience top notch! He was such a great man! Food was delicious! Could not use the beach due to algae season but pools were great! Spa was incredible- great service. The only thing we did not like is the their sales manager’s attitude! I think his name was Scott. He was the responsible person of the membership experience. Our concierge Monica was amazing! Always smiling and very helpful! Dont forget...

「I liked hotel design, building, rooms, cleanliness and pleasant staff, free Kayak for sea/ocean BUT 1) Does not have variety of restaurants in the hotel or around it ( IT IS A BIG DEAL ). Entire area has hotel restaurants & food is 3/5 rating. BTW Be aware!!! shuttle 24/ Hours from Hotel to Airport is 120$ as per Hotel management and we paid 75$ by Cab ( we got lucky) otherwise cab is 100$ as well unless you bargain. 2) It is away from downtown Tulum 20-30 minutes and it is not east...

「I was here with my wife for a quick getaway in first week of July and the overall property was maintained well. Rooms- we were offered Swim up rooms but we got the nearest oceanfront room in Villa 47 which was the 2 mins away from the main lobby, main pool , buffet, coffee shop, theatre. We did face AC issue during the second night of our stay and we were offered another room within the same building on a different floor within an hour. So that's a definite plus. We found that to go through the...

「Good property. Right on the beach. Friendly and attentive staff. Very accommodating. Will stay again」

「We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!」

「Buffet could have been better. Our family tried making reservations at the restaurants and were told that they no longer had reservations and they would not be able to accommodate all 16 of us to sit together even though we said we didn’t have to all sit together. The rooms are motion censored and at night the fans would turn off. Which was a bit inconvenient since the room temperature is controlled we really couldn’t adjust to make our room cooler. The hotel is family friendly the kids really...

「Best place」

「建物トイレ、全て綺麗で満足でした」