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"While you can easily visit nearby resorts, keep in mind that some are understaffed and can feel a bit chaotic. The dining situation is hit-or-miss; many of the advertised dinner spots are underwhelming, and the premium restaurants are often restricted to "gold" members, making it nearly impossible to snag a reservation despite what you're told. The beach is quite rocky, but it features a lovely natural pool with crystal-clear water that's perfect for swimming with fish. As for the rooms, the "old area" is definitely showing its age. Don't expect a deep clean there—the furniture is dated, and our experience was marred by mold in the shower and a bathtub with disgusting residue in the jets. So its up to you to judge Akumal now!!! Despite some drawbacks, the location is great. If you are flying into Tulum Airport, be sure to book your shuttle directly through the hotel, as Expedia doesn't include transportation and you'll have to pay extra. While we didn't visit the city itself to see the local life, the ruins are absolutely incredible and a must-see. I would definitely consider returning one day! "

"A great stay in a beautiful location. I would call it a 4 star not 5 star but good for us -we are no frills folks so it felt luxurious. Some people might complain about minor issues. Running put of wine at the bar, minibar not restocked completely, but once you ask for something- they are responsive. When we arrived late in evening, our room smelled like a sewer and the tv didn’t work! Not a great start. When I spoke to the front desk the next say- immediately responded- fixed within the hour. Buffet very good- a few new options every day. Reasonably fresh. Some favorites run out; to be expected. Loved the pizza and shrimp ceviche. Make sure to book your a la carte dinners before you arrive. They are worth it, but fill up fast. Overall, I enjoyed this resort and would recommend, as long as you aren’t an entitled jerk. Warning! There has been a lot of seaweed washing up. They try to clean it up, but there was too much this week! The water still warm and fun to swim in. "

"Overall, the resort is very beautiful and organized. It’s pleasant to simply be there with the modern design and look. However, the rooms are a bit poorly established: the bathroom did not have a fan so throughout our weekly stay, the smell was pungent. The staff was very nice and respectful, and it was very nice to have a shuttle system traveling 24/7 past all living quarters to pick up and drop off the people vacationing. We really enjoyed the events that were planned throughout our time. It was well prepared for and fantastically performed. I highly recommend this stay to others, overall it’s an amazing location with amazing service to relax and have a lot of fun "

"Very dated. Mosquitoes in the room. Rooms are very cold. No screens on the patio doors. No snack areas. Impossible to make reservations at any of the sit down dinner spots. I was there 7 days and they only allow you 2 reservations. But they are so booked, we will only be able to get one restaurant booked for the whole week. Eating at a buffet every single day for every meal is not ok"

"Yes, we found the spa relaxing. The main pool on the other hand, not so much. Music that was played from 10am, until sometimes into the wee mornings, was extremely loud and mostly designed for the younger generation, which we aren't."

"The hotel is inside the National park , el Parque de Jaguar. The pool was awesome."

"The staff were all very friendly and make you feel at home. Jose at the pool bar makes great drinks. Herman set us up with fishing and made sure we were taken care of, and "

"Pool was nice a little cool but you got used to it. We’re more beach people so we spent most of our time there. Staff is always friendly and helpful. Claudia,Isabelle, Yeplady (?) and Eduardo??, (not sure of the last two’s names sorry) went above and beyond! Rooms were well cleaned daily. Food was great!"

"Fantastic room, friendly staff. Perfect location with great restaurant right next door."