Find Family Hotels in Puerto Cancun

"Loved it coming back soon"

"Resort was very clean. Staff were great, food options were good. Location and beach are excellent. This was our second time at this resort and will definitely be back "

"Rooms were clean.all the staff was cheerful and worked hard to see we had a great time. Food was great. We would recommend the resort "

"Wonderful place, definitely would come back"

"Overall, an amazing experience traveling with our 6-month-old infant. The staff were super friendly and kind. -Allowed us to have early check-in and enjoy the lunch buffet. -Made special arrangements in our room for celebrations, including cake and balloons. -Staff offered balloons to our infant, which made him smile. -Restaurants were amazing, especially the international buffet and Moongate, with amazing chefs and performers (Antonio). -Room service did a brilliant job, and the room always smelled pleasant. -Amazing and exclusive views from the Preferred Club Lounge (ocean view). Areas for improvement (because I want them to do better and better): -A baby nursing room, especially for guests who arrive early before check-in when the room is not yet available. -A larger crib with adjustable height. -Sales/Marketing reps should not be pushy when trying to sell activities or spa services. -Why are standard beachside cabanas an additional cost? They should be included as part of the all-inclusive package. -The Kids Club did not have a baby-friendly entrance (no ramp or automatic door), which made it difficult with a stroller. -The water temperature, especially in the kids’ zone, should be temperature-controlled so it’s not too cold. -There should be halal meat options or a designated restaurant offering halal choices. "

"I had an amazing time! Great Amenities and very friendly staff."

"The room was spotless and the personal very nice and courteous, Pool was warm and perfect, we love the adult pool that was separate and alone. We enjoyed our time there. "

"Wonderful experience"

"Really love the staff at GR Solaris"