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"Everything was above average. Some minor annoyances (spotty Internet in the room, some wait time for drinks during rush hours), but overall very positive impressions. Would recommend."

"There was one time the world cafe took a long time to seat me, when the restaurant wasn’t full and I didn’t have much time. That was my only complaint thus far, other than that, maybe more cabs should be available to get from the beach to the gym."

"The room was more than we expected, so beautiful!! And the staff was the best!! David at the pool for water aerobics was so fun and entertaining!! Loved the pool party and DJ and the Sax player in the water was amazing!! "

"Very clean and beautiful beach. Great workers."

"Our stay at TRS Yucatan was truly above and beyond. Antonio and Miguel, our personal butlers, made the experience exceptional by coordinating transportation, activities, and reservations throughout our stay. I can’t imagine an all-inclusive without a personal butler now, and it’s why we’ll be choosing TRS resorts going forward. The rooms were spotless and serviced multiple times a day. The food was outstanding at every TRS restaurant, and there was so much to do that we never felt the need to leave the resort. Every staff interaction was warm and welcoming—we honestly felt like celebrities. The spa was incredible and worth every penny. We planned one visit and ended up booking a second. Drinks were well crafted and served in glassware, which we appreciated. The CHIC show exceeded expectations with a unique seven-course meal and amazing performers. We can’t wait to return!"

"Room was great! Always clean and restocked with grab towels, beer, water! Staff at every bar was so friendly and helped out! Food was great. Never had a bad meal anywhere. Sometimes the main course portions are a little small but just order an appetizer or soup and you’re good. They cater to you when booking through Expedia compared to other companies. You get a different colour wristband and they know to look after you. I honestly wouldn’t book through another company knowing that. "

"Beach was great"

"Smaller resort (part of the appeal for our group), but so comfortable, safe, and super accessible to the local area. Such great attentiveness from the preferred club concierges (Guillermo was particularly helpful for us) and some specific staff were an especially great. Itza and Abigail were a highlight of the week from the entertainment crew with their authentic, spicy personalities. Took a bunch of us Canadians on the free bike tour and it set the tone for our whole time in Puerto Aventuras. Don’t expect anyone on the property to help you get smaller bills and pesos are actually king here. Beautiful natural amenities on the property (don’t miss the natural pool by barracuda bar) but if you’re coming for something other than Mexican or Asian food this might not be the place for you. Gohan (Asian restaurant) was the one restaurant we were really impressed by, otherwise the buffet was the star. Preferred club room (marina view) was on the top floor and was so great with its lofted ceilings that we almost didn’t want to go with our upgrade the last couple nights to our swim out room. Preferred club side is exponentially quieter and the included 50 min hydrotherapy in the spa was AMAZING! More of a Nordic spa experience (we didn’t even know about it until we arrived) Wonderful, chill vacation as the homebase of a friend’s wedding. But if you’re looking for an amped up resort experience, this probably isn’t the place for you. I’d go back in a heartbeat. "

"The entire staff works hard, but I'd especially like to highlight the work of the animators and the kids' club. You guys are AMAZING."