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「There are multiple food options. The food was good. However, a dress code and booking is required to eat at maybe 2 or 3 of the restaurants. The staff were super helpful and very invested in my experience. They wanted to be sure we had a great time. Housekeeping came daily and made sure everything was cleaned/restocked. I enjoyed my stay here and will definitely return. 」

「The staff are generally amazing. Our Butlers Linda was exceptional. Eduardo was scheduled to work less but was good. Disappointed after 4 days the butlers rotated and we were assigned new ones. Food was good to great for the most part. Carlos drink server at Main Pool Grand Palladium was awesome. TRS Pool server not particularly good. Some guys there were really nice but were not our server so that was a need improvement area. Overall the property is lovely. We were with a large group and some...

「Todo bien」

「I loved it 」

「Very weii」

「We like very much this hotel, good food. good drinks and for kids is very good, never received an upgrade from Expedia and I always ask for it!!」

「El hotel es muy grande y tiene muchas opciones para comer, beber y divertirse, una playa muy grande, casi no hay sargazo, varias albercas muy grandes y en general muy limpio el lugar, pero falla en la atención al cliente, la mayoría de los empleados con mala actitud ( como si estuviera pidiendo un favor) ( con nosotros en el check in) y en algún restaurante.」

「Our stay at Planet Hollywood Cancun was fantastic. Manuel at the front desk was friendly and kind and upgraded us to a General Star Class for our special occasion. Luis and Mauricio from the concierge team were extremely helpful, checking in daily and assisting with last-minute restaurant reservations. However, we did have an unpleasant experience at La Cocina restaurant, where we faced issues with our reservation. Despite our explanation, the front staff and the supervisor were unconvinced,...