Search Villas in Puerto Cancun

"Everything stops at 11pm. You have to pay for room service in a resort that states all inclusive. Food sucks."

"Great hotel, we loved it! Just wish that they would fill our shampoo, conditioner and body wash more often as we would realize in the shower that it was out. This happened twice and that was annoying as you are mid shower, need to get out and call the front desk, and then wait until they came to tip them up. "

"Ocean and beach are the best part "

"I love this place ! Food was great the attention was great ! The staff is very friendly and would help you as much as you need ! 100% recommend it ! "

"Stayed 4 night, and only got room cleaning on the first night, and have to request multiple times for the rest of the stay and in total got 1 room cleaning for the rest 3 nights. Breakfast apparently serves left over food from last night dinner, and some lunch is from the same day breakfast, ... Restaruant Sunan is not good with the Mexican twisted Asian food. Other than this, still a good option. "

"“Overall I really liked my stay. The place is nice and comfortable, and I had a good experience. However, the shows at night felt a bit short, and I think they could improve the atmosphere to make the evening events more fun and lively. With a little more energy, it would be perfect.”"

"Horrible absolutely do not stay here. Horrible waste of money. Basically it’s a bunch of drunk obnoxious parents and their l teenage underage kids drunk rude disrespectful thieves parents and kids both acting like they’re better than everyone else. No one is friendly or wants to be friends or have a good time. It’s primarily all 14–20 yr old kids drunk. Do not bring ur daughter here or allow her to go. The food is horrible and tastes like garbage. Better be up at 7 am to put ur towel on ur chair before going back to bed for a couple more hours if u can sleep thru the constant noise of housekeeping the blasting music screening kids and the drunk guests. The staff and management concierge? Useless. They shouldn’t even be there as they accomplish nothing. All they will tell u is what they can’t do not what they can do to help you, and even if they do it will be so pathetic or so overly priced sufficient is not even enough to describe how useless it will be. They use the “idk Spanish” bs to get out of everything or not do anything for u. I could go on and on but head my advice this place is 0/10. Stay elsewhere. Hardrock needs to take their name off this PAM hotel disaster, such a disgrace. Oh and the food taste like a tough leather shoe. Won’t ever stay here or another hardrock ever again. "

"Pros: Location, friendly staff, safety, activities for kids Cons: two restaurants for breakfast but same menu ( although the options and good quality is good). You technically have Mexican ot Italian options for dinner ( Azul restaurant was fancy looking but pretty bad food). One program on Saturday night and that was pretty much it. The resort feels safe for family and saw lots of spring break kids but still a family friendly resort. If your kid is looking to spend spring break here, it is a good option as it has a good balance of safety/ food/ things to do."

"Loved the resort and the food options! The private beach was amazing and beautiful and staff was top notch! I only wish there was a bit more entertainment at the resort itself. We were also put on the 8th floor (no balcony) and our sink leaked onto the floor everytime we ran it… "