We got to the villa around 1:30 pm and there seemed to be some confusion that we were supposed to be there, the maid and her helper had to call someone to have talk to them and tell them my name, it was kinda strange but after that she said the room wasn’t ready so we waited and then about 45 min later she came down and apologized and said it was so we went upstairs if you are elderly or can’t do stairs I suggest not getting one of the ones on the upper floor we stayed in Cozumel, it’s decorated really cute has a great view and utensils etc, if you want to cook also has a large supply of drinking water which we appreciated, the only negatives I can say is that the bed is super super firm if you do not like a firm bed you will not like it if you do then you will love it ,it’s just around the corner from small grocery store and in walking distance to lots of places we even used the food delivery a few times beach towels were included but make sure u bring something to tote all your things to the beach I will probably stay here again picking a room with less stairs because even tho I’m younger after a long hot day I would be glad to see less of them lol and I also wish the bed was a little softer but overall a nice clean place and good location!