フランシスコ ウー マイのスパのあるリゾート & ホテル

「If they could improve the customer interaction within the hotel it would be much better.」

「Personally this was our first time staying at an All Inclusive resort and we couldn’t be more happier with our stay. Everything was wonderful! The dining options, the staff, the endless amounts of activities as well as entertainment options made our stay that much more memorable. With only a few minutes walk to a private beach and ability to swim in the ocean all day long, as well as numerous pools in the resort and the option to reserve a room with its only private pool, Secrets Akumal has...

「I like having an ocean view, being to have a private beach and walkable to town. The only negative is a staff whose name is Amparo was very rude and ignored us. She even looked at us and started talking to another staff person. She wouldn't take our order in the snack bar and if she did, she never gave it to us. I had to ask another staff for our order, and he got it, and it was cold. I'm sure I wasn't the only one who got the cold shoulder from her. The fact is we didn't even do anything to her...

「娘の15歳成人記念旅行でした。 3部屋あり、キッチンも広く快適でした。 部屋の前はビーチでタートルも時期が合えば 目の前で対面出来ます。 ホテルの周りは何も有りませんが、 TulumへもPlaya del Carmenも近く 問題無し。」

「Wir hatten Villa de Rosa als “sleepover” Hotel geplant, um am nächsten Tag früh am Morgen zu nächsten Aktivitäten weiter zu reisen. Weshalb wir einen Raum zum Pool gebucht hatten. Wir wurden vom Hotel Manager empfangen und er stellte uns den Raum vor, den wir gebucht hatten. Alles gut, aber er hatte eine Überraschung vor uns und wir bekamen einen Upgrade zur einem ocean view Studio mit dining room, living room, Küche und Terasse in einem Raum. Schlafzimmer und Bad extra. Die view war fantastisch...

「The staff and service here was phenominal. I had no complàints with this place. They made sure we enjoyed our stay and they were super friendly and their english was very good.」

「Todo el personal fue increíble, súper amables y atentos, la playa es perfecta para nadar y relajarse. 」

「This gem of a place is absolutely heaven. It was above and beyond our expectations. The place is beautiful, right on the water with the perfect view and vibe. The food is unbelievable and the staff is incredible, they all made us feel so welcomed and took care of everything we needed. We will definitely come back.」