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Traditional high end old school ryokan.

That’s a more authentic review if the food wasn’t actually a highlight for your family: We stayed at Shiunso Ryokan as a family with two young children and overall had a pleasant experience. The ryokan is definitely an older property and shows its age in some areas, but it has a traditional atmosphere that many travelers may appreciate. The staff were welcoming, and the stay gave us an opportunity to experience a classic Japanese ryokan. One of the biggest advantages of this location is its...

Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.

This place was amazing from the moment we arrived. Taking your shoes off upon arrival is a must (as it is in most Japanese Places). Our bags were carried up to our room and we were served green tea. We were told about the amenities and even walked down to the onsens available. We had a room with our own hot spring tub on the balcony which I recommend that you book. The views of the lush green trees and mountains made for a picturesque and relaxing backdrop. The dinner and breakfast...

Amazing Hotel! Simply perfect! The best hotel we stayed in Japan! Highly recommend it ! Staff, our room, amenities and dinning options were perfect!

Fabulous beautiful location by the lake, convenient to public transport and easy views of Mount Fuji. It’s a brand new hotel with many amenities, good size room, exceptionally attentive staff plus the owner is incredibly nice and offers all kinds of tours. They also have vilas with private Onsen which we definitely will try next time!

Very modern with great view of Mt. Fuji. I loved the low-oxygen exercise room.

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...

Beautiful property - absolutely breathtaking from the moment you arrive. The staff were super nice and helpful. David who works at the tea bar is also lovely. Amenities are great here and the rooms are spacious, clean and comfortable. We never wanted to leave. We got the forest room and it was so nice to wake up to. The public bath was also super clean and nice. Our skin felt great afterwards. Would highly recommend the dinner and breakfast there also. It was a big meal but so delicious.

I have stayed in many luxury 5 star hotels, but this place get 10 stars, comfort and service beyond anything you can imagine. Big thank you to the owners for fantastic hospitality!

Tsubaki offers the real deal, with time-honored hospitality that is understated. The serene landscape holds the inn, the inn the healing waters and the waters your grateful body.

Fantastic selection at buffet breakfast . Wonderful Onsen

Beautiful property, great view, very nice and helpful staff, good price as well.

Looking over Lake Ashi this property was clean and well maintained. The private onsen was beautiful and relaxing. The room was clean and spacious.

Easily one of the best hotels I've every stayed at. The staff is courteous, helpful, and very professional. Despite its age, the hotel does not feel old or worn out - I was pleasantly surprised by how well maintained, clean, and neat everything was. The rooms were generously spacious, offered an amazing view of Mt. Fuji in the early morning, and a wonderful view of the bay at night. The hotel's French restaurant was absolutely fabulous and each meal was a delight. The breakfast buffet was...

Deceptive from the outside / front. Simple beauty, great staff, and an over the top room. We want to go back!!!