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"Great hotel !! Staff was very professional and hospitality was at their best They clean room everyday, replenish all that you used. Location wise it’s awesome, It’s very close to the station Iidabashi and suidobashi - hence you have options of taking multiple lines. We used the metro everyday. There is a family mart grocery store right infront of the hotel, makes it even more easy. Onsite restaurant offers buffet, and it’s about 7K yen per adult for dinner, mostly seafood. "

"Very quiet and superior services. "

"Incredible location, outstanding service, great food, top restaurants. A unique experience in Tokyo. I was with my family ( 2 adults + 2 children). Super useful underground direct tunnel connection to the Shinjuku station! "

"If they can provide daily refills of coffee and tea will be great. Elevator from ground to lobby has no air conditioning."

"The one thing that i noticed was that the carpet in the hallway was stained and dirty. It don't go with the cleanliness of the rest of the hotel"

"Room was adequate for my family of 5 and breakfast buffet had quite a variety for vegetarians. Loved their hospitality🙏"

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Great area and hotel was won"

"All well. "