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Palace Hotel Tokyo

5.0 star property
Luxury hotel with a full-service spa and bars

Choose dates to view prices

Photo gallery for Palace Hotel Tokyo

Executive lounge
Chiyoda Suite Room | Living room | LCD TV, DVD player, pay movies
Banquet hall
Lobby
Business center
Surrounded by Tokyo's Imperial Palace East Gardens, Palace Hotel Tokyo is a serene retreat. Take advantage of shopping on site, indulge in French cuisine at ESTERRE or unwind with yoga classes and massage treatment rooms. With free WiFi and multilingual staff, guests appreciate the helpful service.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • Parking available
The current price is ￥72,161
￥93,149 total
Sep 3 - Sep 4
Couples treatment rooms, sauna, hot tub, body treatments

Spa

Evian Spa Tokyo has 5 treatment rooms including couples treatment rooms. The hotel's spa offers deep-tissue massages, in-room massages, and prenatal massages. Types of treatments available include body scrubs, body wraps, facials, and manicures/pedicures. Other on-site facilities include a sauna.

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar
Couples treatment rooms, sauna, hot tub, body treatments

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Grand Deluxe Twin Room

Grand Deluxe Twin Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe Twin Room

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
Blackout drapes/curtains
  • 55 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Executive Suite + Club Deluxe King with Balcony

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Chiyoda Suite Room

Chiyoda Suite Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Chiyoda Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe Twin Room with Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe King Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe King Room with Balcony

Balcony view

Club Deluxe King Room with Balcony

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite Room

Garden Suite Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Garden Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Room

Executive Suite Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Executive Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite King

Premier Suite King | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite King

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 90 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
Blackout drapes/curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe Twin Room with Balcony

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite Twin

Premier Suite Twin | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite Twin

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe King Room with Balcony

Balcony view

Deluxe King Room with Balcony

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe King Room

9.6 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton linens
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite

Park Suite | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Park Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Terrace Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Terrace Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 120 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe Twin Room with Balcony

  • Sleeps 3

View all photos for Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe King Room with Balcony

  • Sleeps 3

View all photos for Executive Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Executive Suite

  • Sleeps 2

View all photos for Premier Suite Twin

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite Twin

  • Sleeps 3

View all photos for Garden Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Garden Suite

  • Sleeps 2

View all photos for Park Suite

Living area | LCD TV, DVD player, pay movies

Park Suite

  • Sleeps 2

View all photos for Deluxe Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe Room with Balcony

  • Sleeps 3

View all photos for Club Grand Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe Twin Room

  • Sleeps 2

View all photos for Grand Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe Twin Room

  • Sleeps 2

View all photos for Terrace Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Terrace Suite

  • Sleeps 3

View all photos for Club Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe King Room with Balcony

  • Sleeps 3

View all photos for Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Grand Deluxe King Room with Balcony

  • Sleeps 3

View all photos for Club Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Deluxe King Room

  • Sleeps 2

View all photos for Deluxe King Room

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

View all photos for Chiyoda Suite

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Chiyoda Suite

  • Sleeps 2

View all photos for Deluxe Twin Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Deluxe Twin Room with Balcony

  • Sleeps 3

View all photos for Premier Suite King

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Premier Suite King

  • Sleeps 3

View all photos for Club Grand Deluxe King Room with Balcony

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, minibar

Club Grand Deluxe King Room with Balcony

  • Sleeps 3

View all photos for Palace Suite

Bathroom | Separate tub and shower, rainfall showerhead, free toiletries

Palace Suite

  • Sleeps 2

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About the neighborhood

Map
100-0005, Tokyo-to, Tokyo, 1-1-1 Marunouchi, Chiyoda

What's nearby

  • Imperial Palace East Gardens - 3 min walk - 0.3 km
  • Tokyo International Forum - 11 min walk - 0.9 km
  • Tokyo Imperial Palace - 12 min walk - 1.0 km
  • Nippon Budokan - 2 min drive - 2.0 km
  • Tokyo Dome - 2 min drive - 3.1 km

Getting around

  • Otemachi Station - 7 min walk
  • Tokyo Station - 8 min walk
  • Haneda Airport (HND) - 31 min drive

Restaurants

  • ‪ドトールコーヒーショップ - ‬3 min walk
  • カレーショップC&C 大手町メトロピア店
  • ‪Starbucks - ‬3 min walk
  • ‪DEAN & DELUCA - ‬3 min walk
  • Marunouchi Base

About this property

Palace Hotel Tokyo

Luxury boutique hotel near Imperial Palace East Gardens
Located close to Museum of the Imperial Collections and Wadakura Fountain Park, Palace Hotel Tokyo provides a grocery/convenience store, a terrace, and shopping on site. Treat yourself to a body treatment, a body wrap, or a body scrub at Evian Spa Tokyo, the onsite spa. The on-site French cuisine restaurant, ESTERRE, offers lunch and dinner. Yoga classes are offered at the 24-hour gym; the property also has a coffee shop/cafe, a hair salon, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 bars and conference space.
You'll also find perks like:
  • An indoor pool
  • Limo/town car service, full breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), multilingual staff, and massage treatment rooms
  • Luggage storage, an elevator, and wedding services
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 284 rooms offer comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and free cribs/infant beds
  • Rainfall showers, separate tubs/showers, and bidets
  • LCD TVs with premium channels and DVD players
  • Refrigerators, electric kettles, and daily housekeeping

Awards and affiliations

Palace Hotel Tokyo is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Self parking on site (JPY 3,300 per night; includes in/out privileges)
  • Valet parking on site (JPY 4,300 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: JPY 6,900 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ESTERRE
  • GO
  • GRAND KITCHEN
  • TATSUMI
  • WADAKURA

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM. 2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 40000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 6900 per person
  • Self parking fee: JPY 3300 per night (in/out privileges)
  • Valet parking fee: JPY 4300 per night (in/out privileges)
  • Rollaway bed fee: JPY 40000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Frequently asked questions

Does Palace Hotel Tokyo have a pool?

Yes, this property has an indoor pool. Pool access is from 6:30 AM–10:00 PM.

How much does it cost to stay at Palace Hotel Tokyo?

As of Aug 31, 2025, prices found for a 1-night stay for 2 adults at Palace Hotel Tokyo on Sep 3, 2025 start from ￥72,161, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Hotel Tokyo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel Tokyo?

Self parking is available for JPY 3300 per night. Valet parking is available for JPY 4300 per night.

What time is check-in at Palace Hotel Tokyo?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. After-hours check-in is not available.

What time is check-out at Palace Hotel Tokyo?

Check-out is at noon.

Where is Palace Hotel Tokyo located?

Located in Chiyoda, this luxury hotel is within a 5-minute walk of Imperial Palace East Gardens, Wadakura Fountain Park, and Museum of the Imperial Collections. Masakado Kubizuka and Marunouchi Building are also within 10 minutes. Otemachi Station is 7 minutes by foot and Nijubashimae (Marunouchi) Station is 8 minutes.

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Palace Hotel Tokyo Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 892 out of 1005 reviews
Rating 8 - Good. 83 out of 1005 reviews
Rating 6 - Okay. 15 out of 1005 reviews
Rating 4 - Poor. 7 out of 1005 reviews
Rating 2 - Terrible. 8 out of 1005 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and room!
Stayed 1 night in Aug 2025

10/10 Excellent

Juan Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love this hotel!
Stayed 1 night in Jul 2025

10/10 Excellent

Majella O

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location
Stayed 2 nights in Jul 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel in Best Location
Stayed 1 night in Jun 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel with the kindest staff. Made our honeymoon so special. Beautiful, clean hotel throughout.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect five stars.
Stayed 4 nights in Aug 2025

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pure excellence!
Stayed 3 nights in Aug 2025

10/10 Excellent

Juan Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
This is why it is considered the best hotel in Japan (and one of the most expensive). It is a hotel with a lot charm and elegance without eccentricities or “new rich” amenities. One of my favourites worldwide.
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest hotels in Tokyo. Especially close to two major stations which you can access from inside hotel through underground walkways
Stayed 4 nights in Jun 2025

10/10 Excellent

Pamela

Great location, staff service and command of English, good variety of breakfast at Grand Kitchen and excellent food at Esterre. Very enjoyable stay.
Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay for business in Tokyo.
Stayed 5 nights in May 2025

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Top rate hotel. The hotel room, amenities, and service were all amazing. Best hotel experience that we have had in a very long time. The staff were impeccable.
Stayed 5 nights in Jun 2025

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
A first rate hote!
Stayed 3 nights in May 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What distinguishes the Palace Hotel from the rest of 6 stars hotels in Tokyo is its ultimate level of excellent services, staff politeness, and Japanese cultural experiences to be felt throughout the hotel. Highly recommended
Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with multiple dining options, great location and excellent staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

seung il

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best quality service and best location
Stayed 2 nights in May 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with wonderful service. We had a club room on the top floor which had every amenity you could think of. The people are so friendly and welcoming. Great location for the station and underground.
Stayed 3 nights in May 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful place, and close to lots of local attractions.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay as amazing as the first

First class again.
Stayed 1 night in May 2025

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonder, very polite and helpful. Breakfast service at the Grand Kitchen was nice for both a traditional Japanese breakfast or western style. The surrounding areas were mainly business so if your looking for a more lively place to stay this may not be it.
Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Japan and this was by far one of the best hotels I’ve ever stayed at and I’ve been to quite a few countries! Service and hotel is absolutely top notch! I’m not sure there is much better than this hotel, enjoy!

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace hotel is truly a 5 star hotel. It is beautiful and location is perfect. The best part of this hotel is the staff. Everyone is wonderful. You will not regret staying in palace hotel.
Stayed 4 nights in May 2025

10/10 Excellent

Annalise Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service beautiful hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Joerg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic hotel overlooking the grounds of the Imperial Palace. Everything about this hotel is first rate. The concierge was especially helpful; kind, patient, knowledgeable and extremely helpful for first time visitors to Tokyo. The restaurants are outstanding and the bars offer different options in comfortable settings. Very highly recommended.
Stayed 3 nights in May 2025