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「Excelente lugar」

「There is issues with insufficient pressure for plumbing, unhelpful staff and it is NOT all inclusive despite being advertised as such. There is nobody to check you in, just directions on how to get your keys. Considering there is not much around you're better off being anywhere else.」

「We stayed here for our honeymoon and loved it! We would recommend a rental car if you are wanting to leave the resort. This is not in the busy resort area, it's a little bit outside of Tulum. We really liked not being in the busy area. This resort was also the best value that we saw for all-inclusive. One thing to note is this resort is part of Framissima, which is a French travel company. We were not aware and were surprised that nearly all the guests were French. We also kinda liked that we...

「Excelentes instalaciones muy limpias, personal muy amable y atentos. Excelente menú y sabor de los desayunos y comidas. La habitación muy cómoda y excelente vista a la alberca y playa.」

「Beautiful property, Staff went above and beyond in every way to accommodate and were extremely friendly. Had a great family experience here」

「The house and cenote is beautiful.」

「I liked hotel design, building, rooms, cleanliness and pleasant staff, free Kayak for sea/ocean BUT 1) Does not have variety of restaurants in the hotel or around it ( IT IS A BIG DEAL ). Entire area has hotel restaurants & food is 3/5 rating. BTW Be aware!!! shuttle 24/ Hours from Hotel to Airport is 120$ as per Hotel management and we paid 75$ by Cab ( we got lucky) otherwise cab is 100$ as well unless you bargain. 2) It is away from downtown Tulum 20-30 minutes and it is not east...

「What a fabulous hotel. Everything was perfect and they even upgraded our rooms at no extra charge. The staff is wonderful. They are helpful and cheerful. The beach is pristine. They invested in a seaweed wall this year to keep the beach clear of seaweed year around. The breakfast was wonderful, lunch and dinner delicious. Great snorkeling close by; easy to get to with the complementary kayaks. Security was spot on and the whole atmophere was calm, pristine and safe. Highly recommend this hotel!!」

「Super Buen hotel muy buena la estadia . Personal muy amable ,volvere de Seguro」

「I fell in love with this place. It was just what I needed - rest, relaxation, peace, fun, beauty. The staff was amazing! The food was amazing! The massage was amazing! Everything was amazing and a wonderful escape from my stressful days.」

「A rare time when the pictures line up with reality. Our stay was very nice. The place is well run and only a couple years old. The food was great. There weren't many people staying there since we went in slow season (July) so it felt very mellow and private. The beach was full of seaweed so we couldn't swim, but we expected that so it wasn't a disappointment. The beach is very calm and shallow. Excellent location near everything. No more than a 15 minute drive to most of our activities. Highly...

「Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.」

「the ocean was visible from our room, however the beach was covered in sea weed wich i understand is normal but nothing was done to clean the beach. we enjoyed our pool very much !! the water in the pool became visible dirty after a few days , the same thing happened to the main pool and nothing was being done about it. i think housekeeping needs to step it up.」

「The location on Soliman's Bay is stunning and protected from sargassum by the barrier reef. The hotel property is similarly stunning: beautiful rooms, a beautiful restaurant, a refreshing pool, and many well-appointed commons and recreational spaces. It's really beautifully designed--picturesque, architecturally impressive, relaxing, with scenic views over the mangroves and the bay, with abundant wildlife, and great swims. Snorkeling immediately in front of the hotel is not as good as the...

「Exactly as pictured/described. We LOVED enjoying the personal plunge pool after a day of adventuring to cool down and listen to the ocean. It is on the top floor with construction next door, as was included in the description but it did not interfere with our enjoyment at all. The hosts were incredibly responsive and helpful with questions and freely provided suggestions for activities. The AC was great at night while we opened the doors for the warm breeze if in the room during the day....

「We had a wonderful week here. Mac was very responsive and helpful. The pool was great. The place was beautifully furnished. Had lots of great meals both in town and just down the street. We even got to see turtles nesting on the beach just off the pool deck.」