The staff are awesome, and the place is so quiet at night…
James
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Kalona
家族旅行
2024 年 5 月 23 日
気になった点 : 設備とサービス、施設のコンディションと設備
The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!
Kalona
2024 年 5 月に 8 泊滞在
8/10 (良い)
Justine
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Justine
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Paula
家族旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gusto
Paula
2024 年 5 月に 3 泊滞在
6/10 (普通)
Dana、Penn Laird
カップルで旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス
Absolutely loved the location! It's within 2min walking distance of casa cenote, and it has access to the beach. However when we asked the staff for directions to the cenote, we were told we needed a taxi and it's half hour driving distance - no, it didn't get lost in translation, I speak Spanish. The hotel is on a guarded road and all access to the taxi services is controlled by the hotels who get a cut, unless you manage to reserve it directly with the taxi drivers. If the drivers have any type of contact with the hotel, they'll refuse service until you book them through the hotel. We arrived during a wind storm which cut our power for 2 days - that's out of anyone's control, but the generator isn't big enough to sustain AC for all the booked rooms so just keep that in mind. After the power was back we had to request the AC to be turned back on for the room. Also, if you want hot water for showers you have to request it at the front desk. They'll tell you you have to run it for 15 minutes but it doesn't matter how long you run it, it won't get hot until you request it.
Dana
2024 年 2 月に 6 泊滞在
10/10 (非常に良い)
Caitlin
カップルで旅行
2024 年 4 月 26 日
良かった点 : 設備とサービス
The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.
Caitlin
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Britney
カップルで旅行
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The atmosphere and proximity to the beach. The room was beautiful as well as the bathroom.
Britney
2024 年 4 月に 5 泊滞在
10/10 (非常に良い)
Real
カップルで旅行
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La vue de notre chambre était magnifique! Nous avons marché sur la plage. Nous avions une voiture alors la situation géographique etait intéressante. Le personnel est avenant. Nous avons très bien mangé.