Find Family Hotels in Playa del Carmen

"Our stay was good. The condition of the walk ways was bad. There are holes on the walkways. Our first night there going to dinner my husband sprained his ankle very bad due to a very cracked sidewalk. We had to go to the medic. Please vix the sidewalks as many others may fall and ruin their vacation. My husband had to stay in the room and ice his ankle and elevate it. It's not the way to have a vacation. Even though my husband had to stay in the room I had a nice time. Exercise on the beach was great. The activities were great. Kendal, Julio and Adele are really a great team. They are so lively and fun to be around. They encourage everyone. I joined Kendal's bracelet making class and it was great! Regardless of the injury we did have a good time. The food was good as well! "

"was beautiful, plenty of food only went to the buffet, huge pool, room was great, has a night club so we didn’t need to drive out "

"The property was beautiful and our suite was amazing!"

"It was the first time staying at a smaller hotel, it felt nothing but 10/10 amazing experience. It was luxury surrounded by wonderful staff especially our amazing conceirge Ilana. I would recommend it again, there is lots of food to select from (some items need finessing though), hotel services were great quality with lots of different options for entertainment or just quiet time. "

"The property had a lot to offer in regards to dining and entertainment/activities. There was always someone available to help with answering questions and setting up reservations. We especially enjoyed the spa treatment on our last day. "

"Entire stay was great, rooms were clean and beautiful. Food was great no matter where you ate. Service was great. Lots of options for food and drinks and always something going on to check out and keep busy or just relax at the pools! Only downside was the lack of beach but there was lots of pools! Would go again!"

"The people have excellent customer service"

"My husband and I had an amazing time at this resort. The property is beautiful, we loved being surrounded by the jungle and seeing animals every day. We also loved the adults-only saltwater pool that feeds from the ocean where you are surrounded by fish! We thought the food and buffet quality was excellent. We definitely plan to return in the future with kids one day! Highly recommend this resort, great for a couples getaway like we did or also great for families with kids."

"Great food nice rooms"