Sandos Caracol Nature Resort & Water Park All Inclusive

Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

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Where to?

Dates

December 2025

5

January 2026

Aerial view - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Restaurant - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Reception - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)

Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Good

Popular amenities

Hot Tub
Bar
All inclusive
Breakfast included
Pool

Room options

Check availability for these dates

Tonight

Dec 5 - Dec 6

Tomorrow

Dec 6 - Dec 7

All rooms

1 bed

2 beds

3+ beds

Showing 31 of 31 rooms

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

39 sq m
Sleeps 4

Suite Master with Pool View

62 sq m
Sleeps 4

Suite Premium with Pool View

62 sq m
Sleeps 4

Room Superior

30 sq m
Sleeps 4

Pool View Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Separate bedroom

Ceiling fan

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Separate bedroom

Ceiling fan

Hair dryer

62 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout drapes/curtains

Ceiling fan

Hair dryer

30 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout drapes/curtains

Separate bedroom

Ceiling fan

41 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

2 bedrooms

Ceiling fan

Hair dryer

64 sq m
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Excellent

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout drapes/curtains

Separate bedroom

Ceiling fan

Hair dryer

62 sq m
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

41 sq m
Sleeps 2

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Superior with View

41 sq m
Sleeps 3

Suite Superior with View

41 sq m
Sleeps 4

Suite Superior with View

41 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium with Garden View

64 sq m
Sleeps 2

Suite Premium

64 sq m
Sleeps 3

Suite Premium

64 sq m
Sleeps 4

Suite Premium

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 4

Suite Premium with Garden View

64 sq m
Sleeps 5

About the neighborhood

77710, QROO, Playa del Carmen, Carretera Cancún Chetumal Km. 295

What's nearby

Playa Xcalacoco - 14 min walk - 1.2 km
Gran Coyote Golf - 5 min drive - 1.8 km
Quinta Avenida - 9 min drive - 5.3 km
Xcaret Eco Theme Park - 23 min drive - 15.8 km
Maroma Beach - 28 min drive - 16.1 km

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪Bar L'Elefant - ‬1 min walk
‪Restaurante Riviera - ‬6 min walk
‪The Royal Market - ‬15 min walk
‪Lizards Pool Bar & Terrace - ‬2 min drive

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Upscale all-inclusive property near Gran Coyote Golf

Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in a Thai massage, a body treatment, and a body scrub at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include hiking/biking, beach yoga, and parasailing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.

Other perks include:

2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
Free self parking
Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
An outdoor pickleball court, tour/ticket assistance, and a banquet hall
Guest reviews speak well of the family-friendly amenities

Room features

All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.

Other conveniences in all rooms include:

Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Similar properties

Pool
Hot Tub
All inclusive
Spa

Pool
All inclusive
Spa
Free airport shuttle

￥95,044 total

includes taxes & fees

Dec 14 - Dec 15

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

More

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

More

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property Registration Number 008-007-006283/2025

We should mention

This property does not have elevators

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Bree

Dec 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so much to do and see, great for families!

Stayed 5 nights in Nov 2025

8/10 Good

Dianey

Nov 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect, except for the food they need to put a real Mexican food restaurant!!

Stayed 6 nights in Nov 2025

10/10 Excellent

Lisset

Dec 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great

Stayed 3 nights in Nov 2025

6/10 Okay

Kyle

Dec 4, 2025

Staff did not work very hard to accommodate room requests. 3 out of 4 of us got very sick during stay. Kids enjoyed water park. I enjoyed natural beauty of resort.

Stayed 7 nights in Nov 2025

10/10 Excellent

Richard

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

So much fun ! So much to do !

Stayed 5 nights in Nov 2025

8/10 Good

Crystal

Nov 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Rooms were clean, staff was amazing. Only wish there were seats in the designated smoking areas. Otherwise overall this was a great resort

Stayed 7 nights in Oct 2025

10/10 Excellent

Liza Jo-anne

Nov 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

From the moment we arrived to the moment we left was amazing! I did find the reservation portion for restaurants difficult but not a deterrent to come back. Staff were outstanding and super friendly. Room was spacious, clean and comfortable. First 2 days the shower ran pretty cool however it was a nice relief to the body from the heat. Looking forward to a return visit! Ohhh absolutely loved the wildlife (not the bug bites tho lol)

Stayed 6 nights in Nov 2025

10/10 Excellent

vintea darleen

Oct 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a amazing time. The food was mid but enjoyed a great dinner on the beach that was out of this world

Stayed 5 nights in Oct 2025

8/10 Good

Sam

Sep 1, 2025

Liked: Amenities

Good place for vacation

Stayed 4 nights in Aug 2025

8/10 Good

Marc

Dec 2, 2025

Liked: Cleanliness, property conditions & facilities

The resort is gorgeous with animals all over the resort. Nice little water falls and plenty of paths to walk around on. The water slides have restrictions for heights so be aware I believe most of them are 1.2meters. The lineups for food and drinks were always long and wait times were a bit concerning. Getting into the el a cartes was almost impossible only got into one for the week. Other then that it was a good stay

Stayed 7 nights in Nov 2025

8/10 Good

Tala

Nov 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms are big and clean. Its very large and you have to walk alot to get places but it's pretty cool being in the jungle.

Stayed 4 nights in Nov 2025

8/10 Good

Alexandra

Nov 27, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything great except- they need more food options! Slight panic at 11a and there’s nowhere to really eat except one place that has tacos- and that place had the worst service. Everything else wonderful! Bring sand toys and snacks- you’ll have a great time with the kids!

Stayed 7 nights in Nov 2025

6/10 Okay

Stephanie

Nov 9, 2025

Staff was amazing. Check in took an hour waiting in line. Water park was closed due to painting and jade river was kinda gross to swim in. Food was good at most restaurants. Beach was nice. Loved seeing all the animals. Shows were good and loved the market on Fridays.

Stayed 5 nights in Nov 2025

8/10 Good

Omar

Sep 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall a great place

Stayed 5 nights in Sep 2025

2/10 Terrible

Angel

Oct 21, 2025

Food was ok, not so clean and check in took a while.

Stayed 1 night in Oct 2025

8/10 Good

Gordon

Nov 5, 2025

Liked: Cleanliness, amenities

Good ac food and service was hit and miss including la carte.

Stayed 13 nights in Oct 2025

10/10 Excellent

Fransisco Javier

Nov 9, 2025

Liked: Cleanliness, staff & service, amenities

Resort was pretty, staff was friendly. Only negative would be the quality of food. The food was bland. At all 3 sit down restaurants/ buffets. Monkeys are really cool my kids loved that. Shows were amazing. Drinks are ok. I would go again.

Stayed 3 nights in Nov 2025

10/10 Excellent

Marty

Aug 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Always a amazing hotel

Stayed 6 nights in Aug 2025

4/10 Poor

Ginny Pearson

Nov 29, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

This resort has definitely gone downhill. We stayed here last year and loved it! This year they had done some expanding, so we hardly saw monkeys (which is the whole point of staying here). It was super crowded and we had to wait in line nearly every time we wanted to eat at the buffet. It was so difficult to get basic service like coffee and water at the main buffet. The staff was not friendly and mostly unhelpful. We had an amazing time last year, but after our stay this year we won’t be returning.

Stayed 7 nights in Nov 2025

6/10 Okay

Hina

Nov 14, 2025

Liked: Cleanliness, property conditions & facilities

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

Stayed 2 nights in Sep 2025

10/10 Excellent

Roshina

Jul 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great location for a family vacation

Stayed 5 nights in Jul 2025

10/10 Excellent

Anushya

Sep 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our second time. It’s a great property. Children loved the waterpark and activities.

Stayed 4 nights in Sep 2025

10/10 Excellent

Linda

Oct 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Thank you.

Stayed 7 nights in Oct 2025

6/10 Okay

Lester

Oct 20, 2025

Liked: Staff & service, amenities

The buffet food was just average but the food at the specialty restaurants were much better. More needs to be done to control the amount of mosquitoes at the resort. Stagnant rain water needs to be treated.

Stayed 4 nights in Oct 2025

4/10 Poor

Liza

Dec 2, 2025

Liked: Staff & service

The property it’s beautiful set in tropical jungle like grounds with lots of wildlife. The rooms are comfortable, the patio felt like fish bowl so a little cramped If you don’t have children under 6 I would advise against it as the majority of guests all had children. The dining is limited with large lines waiting for food and rude guests. The drinks are ok although do feel watered down. AVOID AT ALL COSTS the beach massages, there are not resort affiliated so no fault of the resort but I had a horrible experience with inappropriate touching and language. Overall the staff are lovely, the type of guest we were surrounded by was the main issue

Stayed 7 nights in Nov 2025

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Sandos Caracol Nature Resort & Water Park All Inclusive

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