10/10 (非常に良い)
laurie
家族旅行
2026 年 1 月 1 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental.
laurie
2025 年 12 月に 7 泊滞在
