8/10 Good
Jennifer
Traveled with family
May 15, 2024
Liked: Staff & service, amenities, property conditions & facilities
I would have given it 5 stars but I had the worst experience ever at the check in. I arrived at 1:10pm and got a room by 3:30pm. On top of that they gave me a king bed for 3 kids instead of the two beds I requested and their key system didn’t work to open them until 5:30pm. It took away valuable time. At the check in there was a very bad verbal fight between guests and employees due to the waiting time. It was traumatic. I am glad that my kids fall asleep in the waiting are and didn’t noticed all that happened. After that, everything was great. Management sent Champagne and strawberries with chocolates to both rooms to compensate for the inconvenience. The property is beautiful. All my family had such a great time, we love nature and you get to see monkeys and if you are lucky like my daughter a baby monkey will grab your hand. They have Flamingos, deers, and one of them (Bambi) is very friendly and let you pet him and will lick your hand or arm. They have Coatis and they aren’t that shy so you may also be lucky and get to interact with them. The plants are beautiful. They have some Mayan ruins and also rock formations next to the sea, what makes the property more attractive. Pools, activities. Their beach is closed by a barrier that won’t allow waves to hit you so it was actually perfect. The sea pool is like something out of a magazine. Just clean the river that goes through the main lobby and get a back up plan for busy days. It was a dream vacation. We’ll be back.
Jennifer
Stayed 6 nights in May 2024