*********Excellent experience , loved our private bath******
I had a great stay at this Best western
Ok let’s address the elephant in the room... the rooms are tiny, but let’s move passed that & see everything else. With a bit of forward planning this is an absolutely great hotel. If you are visiting Hakone for 2-3 days then this is perfect. The staff are very welcoming, friendly & speak good English. ...
Very friendly staff and clean. The entrance to the hotel needs to be marked better though.
Great place! We loved our private onsen. The food was amazing. Other reviews have mentioned the property is older. It is, but it's also immaculately clean and well kept. Also, it's a traditional ryokan, so this should be part of the charm. Loved it!
The traditional Japanese tatami mats and the private onsen with utterly amazing. The best TV in any hotel I've ever stayed in. It was a fulling interactive TV. Beautiful view from the room, there were a couple of cheery blossoms in the distance.
The staff is really nice and helpful, especially the in their restaurant. Staff speaks English very well, way better than some five-star hotel in Tokyo. Hotel facilities are new and pretty, however, the room we stay in is kind of old. I will book the "West Wing" room next time.
I liked the hotel because it was clean and the staff were very nice. The staff answered my questions about the area and was very helpful. I would stay again at this hotel.
I didn't have any expectations and was positively surprised. Yes, the amenities have seen better days but the hotel is very clean and staff is friendly. The hike up to the hotel is very steep and quite a trek with luggage. The set menu dinner and breakfast buffet is traditionally Japanese which we ...
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