Find All-inclusive Hotel in Puerto Aventuras

""The resort in Playa del Carmen had so many wonderful aspects—beautiful grounds, fantastic food, and most of the staff were exceptional. However, I had a deeply upsetting experience. After being seated in a restaurant, my girlfriend was asked to leave due to a dress code, which was incredibly embarrassing, especially since we were already seated. The assistant concierge manager’s response was frightening—he spoke in a threatening, almost thuggish way, and it left us uneasy, especially as tourists in a foreign country. I also made a mistake by reacting in anger and disrespecting her on the way out, and I deeply regret that. My reaction was a response to feeling powerless, but I take full responsibility. Despite this, I hope the resort addresses this behavior, because it otherwise has great potential. I give the resort 3 stars—the staff and setting were fantastic, but this incident left a serious mark on our experience.""

"So the grounds are beautiful, very jungle like with monkeys and other animals"

"The resort was amazing."

"Grand Sunset Princess exceeded our expectations. The beautiful expansive property, stunning pools & beach, delicious food & drink, spacious suite with comfortable bed & soaker tub, top notch entertainment and activities and exceptional service are all 10/10. Looking forward to returning back to paradise! "

"The 24-hr coffee/bar lounge didn’t have the espresso machine working on any morning (always in repair or out of coffee). Also it would be great to be able to watch premiere league games."

"Staff was amazing, we have a realy good time at the pool food was delicious, we have a great view on our ocean front room we enjoyed every morning with my coffee the beach is very little spot almost none but we still have a good time on the cabana. The room was very clean the only thing that I think is a little outdated they need to improve a little bit on that but overall Great experience!!"

"Overall a pleasant stay - room was clean, beach was ideal for young kids since the report is essentially in a lagoon, staff was very friendly, food was delicious, grounds were beautiful and well maintained. One down side was the fact that you don’t make reservations for the restaurants for dinner - it’s all on first come first serve basis. We would wait up to 2 hours for a table and missed all the nightly entertainment. "

"The resort appears to be older but my room had signs of being renovated to be modern with an updated bathroom. The resort is clean with staff sweeping, collecting used drink cups, etc. Housekeeping did a great job keeping my room cleaned daily. The staff at the restaurants and pool were friendly. I booked my reservation at the resort using Expedia in order to join friends who were also staying at the resort. At the time of my booking, I was not made aware of the different tier reservations (VIP, etc.). My friends checked in two days before me and had the upgraded VIP booking. When I checked in, I was unaware of the tier bookings and requested to have the same tier booking as my friends so that I can access the VIP pool, restaurants, etc. but was denied the request by the front desk as there was no room available to match my friends booking tiers. This impacted my time spent with friends at the resort considering I could not join them in the areas they were allowed to be in. I would suggest including the tier information at the time of booking to avoid confusion when traveling with large groups who have separate bookings. Additionally, most of the reservation required restaurants were booked for 3 days after my arrival which left me with limited dinner options during my 4 night stay. Overall, the rate that I paid for my stay was comparable to my experience."

"Food was good, staff was friendly. Front desk wasn’t friendly and nice. We had cockroach in first room on the main floor, than we were moved to the other room on the second floor and no cockroach there, but at the end of our stay we were offered to moved to a better room but on the first floor again. We lived on this upgrade room for 5 days with little tenants again. Definitely cockroaches is the issue in this hotel "